Nyieka Walker
Virginia Beach,VA
Summary
Former territory manager with substantial retail and grocery industry experience. Recognized for developing territory plans and strategies resulting in monthly sales increases. Highly skilled in team management and training, as well as sticking to monthly projections and goals.
Overview
19
19
years of professional experience
Work History
Retail Territory Manager
Nabisco
Virginia Beach, VA
08.2023 - 08.2024
- Developed and implemented strategies to increase sales in assigned territory.
- Established relationships with key customers, vendors, and distributors in the area.
- Analyzed sales data to identify trends and opportunities for growth.
- Provided training and support to team members on product knowledge, sales techniques, and customer service best practices.
- Resolved customer complaints promptly and professionally.
- Met or exceeded established targets for revenue growth month over month.
- Analyzed customer feedback surveys to improve customer satisfaction levels.
- Prepared detailed reports analyzing regional market conditions and progress toward goals.
- Worked closely with existing accounts to grow market share.
- Stayed current on competitor sales, prices and products.
- Developed sales plans designed to achieve revenue targets and business objectives.
Retail Merchandising Supervisor
Nabisco
Richmond, VA
10.2020 - 08.2023
- Developed and executed merchandising strategies to ensure optimal product placement, visibility, and availability in store.
- Analyzed sales performance data to identify areas of opportunity for improved merchandise assortment and display.
- Managed the selection and ordering of new products based on customer demand and market trends.
- Monitored inventory levels, replenished stock as needed, and tracked orders to ensure timely delivery of products.
- Conducted regular store visits to assess compliance with corporate policies, procedures, and brand standards.
- Provided training sessions for store personnel regarding product knowledge and selling techniques.
Sales Representative
Nabisco
Richmond, VA
09.2011 - 09.2020
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Analyzed customer feedback to improve products and services.
- Attended industry events such as conferences, seminars.
- Managed inventory levels by ordering sufficient stock for each account.
Customer Experience Coordinator
Marshalls
Colonial Heights, VA
07.2009 - 09.2011
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints in a timely manner.
- Supported sales team members to drive growth and development.
- Mentored junior team members and managed employee relationships.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Excelled in exceeding daily credit card application goals.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Coordinator
Marshalls
Virginia Beach, VA
09.2007 - 07.2009
- Developed relationships with customers to ensure satisfaction.
- Assisted in the development of quality assurance standards for customer service operations.
- Analyzed trends in customer inquiries and developed strategies to address them effectively.
- Ensured that all customer inquiries were responded to in a timely manner.
- Provided training for new employees on company policies and procedures related to customer service.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
Retail Associate
Marshalls
Charlottesville, VA
11.2005 - 08.2007
- Greeted customers and provided excellent customer service.
- Assisted customers in finding products, answered questions, and made product recommendations.
- Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
- Operated cash register to process payments from customers.
- Resolved customer complaints in a professional manner.
- Organized backroom storage areas for efficient access to merchandise.
- Performed price checks on items requested by customers.
- Handled returns and exchanges according to company policy.
Education
Bachelor of Science - Finance
Old Dominion University
Norfolk, VASkills
- Goal Setting
- Client Consultations
- Relationship Building
- Business Growth
- Product and Service Sales
- Product positioning
- Market Research
- Opportunities Identification
- Staff Training
- Team Collaboration and Leadership
- Brand Promotion
- Strategic Planning
- Sales expertise
- Territory Management
Timeline
Retail Territory Manager
Nabisco
08.2023 - 08.2024
Retail Merchandising Supervisor
Nabisco
10.2020 - 08.2023
Sales Representative
Nabisco
09.2011 - 09.2020
Customer Experience Coordinator
Marshalls
07.2009 - 09.2011
Customer Service Coordinator
Marshalls
09.2007 - 07.2009
Retail Associate
Marshalls
11.2005 - 08.2007
Bachelor of Science - Finance
Old Dominion University
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