Summary
Overview
Education
Skills
Certification
Timeline
Work History
References
References
Generic

Nyieka Williams

Piscataway,New Jersey

Summary

Senior Manager with 10+ years at ConnectiveRx, specializing in operational excellence and efficiency. Expertise in project management and team leadership, leading to notable efficiency gains. Strong background in regulatory compliance and cross-functional collaboration, promoting innovation and accountability. Enhanced customer service outcomes through strategic initiatives.

Overview

1
1
Certificate
10
10
years of professional experience

Education

Diploma - General Education

Westover High School
Albany, GA
06.1994

Some College (No Degree) -

Howard University
Washington, DC

Skills

  • Operational efficiency
  • Project management
  • Team leadership
  • Budget oversight
  • Regulatory compliance
  • Customer service
  • Cross-functional collaboration
  • Operations planning
  • Talent development

Certification

Pharmacy Technician License

Timeline

Senior Manager, Operations

ConnectiveRx
04.2022 - Current

Manager of Operations

ConnectiveRx
04.2018 - 04.2022

Supervisor of Operations

ConnectiveRx
10.2015 - 04.2018

Diploma - General Education

Westover High School

Some College (No Degree) -

Howard University

Work History

Senior Manager, Operations

ConnectiveRx
Whippany, NJ
04.2022 - Current
  • Spearheaded operational strategy and execution over a decade, contributing to sustained organizational growth and operational excellence.
  • Led cross-functional teams across multiple departments, fostering collaboration and driving alignment with long-term business objectives and development of innovative solutions.
  • Championed continuous improvement initiatives that resulted in a [XX]% increase in operational efficiency and significant cost savings.
  • Designed and implemented scalable processes to support company expansion, including new product launches and service line integrations.
  • Built and mentored a high performing team of (xx) professionals, promoting a culture of accountability, innovation and professional development.
  • Partnered with executive leadership to develop and execute strategic plans, aligning operations with evolving market demands and customer expectation.
  • Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
  • Established and monitored KPIs to evaluate performance, identify trends, and inform data driven decision making.
  • Played a key role in enterprise-wide digital transformation initiatives, including system upgrades and automation of core workflows.
  • Provided strategic direction to departmental heads regarding resource allocation decisions.
  • Maintained compliance with industry regulations and internal policies, ensuring audit readiness and operational integrity.
  • Led crisis management efforts during critical periods, maintaining service continuity and team engagement.
  • Regularly presented operational performance updates to C-suite executives, influencing strategic direction.

Manager of Operations

ConnectiveRx
Whippany, NJ
04.2018 - 04.2022
  • Led operational strategy and execution for copay assistance program, ensuring patients receive timely access to therapy.
  • Identified patient access barriers and collaborated with cross-functional teams to implement effective, patient-centric solutions.
  • Conducted follow-ups with patients to resolve benefit-related issues, ensuring high satisfaction and continuity of care.
  • Ensured compliance with industry regulations and company policies.
  • Ensured full compliance with healthcare regulations (HIPAA, CMS, etc.) and internal SOPs across all affordability program operations.
  • Developed and presented monthly performance dashboards to senior leadership, highlighting KPIs such as time-to-therapy, copay utilization, and resolution rates.
  • Designed and implemented strategies to improve patient satisfaction, reduce abandonment rates, and enhance program engagement.
  • Streamlined workflows to improve operational efficiency and reduce turnaround times for benefit verification and copay enrollment.
  • Oversaw daily operations of the affordability team, maintaining high standards of accuracy, timeliness, and compliance.
  • Conducted performance reviews and provided coaching to team members, fostering a culture of accountability and continuous improvement.
  • Established and tracked KPIs related to affordability program performance, identifying trends and areas for optimization.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Established and monitored KPIs to evaluate performance and identify areas for improvement.
  • Implemented process improvements that reduced patient onboarding time and increased program enrollment rates.
  • Enhanced internal communication and collaboration across departments to support seamless patient journeys.
  • Led a team of 80+ specialists, ensuring consistent delivery of high-quality support services to patients and pharmacies.
  • Streamlined communication channels, improving information flow and decision-making speed.
  • Enhanced team morale and retention through recognition programs and career development opportunities.

Supervisor of Operations

ConnectiveRx
Whippany, NJ
10.2015 - 04.2018
  • Delivered onboarding support and ongoing assistance to new and existing patients, ensuring a positive patient experience.
  • Partnered with client stakeholders to align operational execution with strategic business objectives and timelines.
  • Collaborated with senior leadership to drive strategic initiatives and enhance operational performance.
  • Maintained detailed performance records to monitor team progress and support data-driven decision making.
  • Continuously evaluated and optimized operational workflows to improve efficiency and service delivery.
  • Analyzed operational data to identify trends, forecast demand, and uncover opportunities for process improvement.
  • Represented the organization at industry events and conferences to stay current on best practices and innovations.
  • Compiled and presented reports on key performance indicators, including customer satisfaction and cost savings.
  • Developed and implemented standardized policies and procedures to streamline departmental operations.
  • Monitored team productivity, identifying areas for improvement and allocating resources as needed.
  • Resolved escalated customer issues promptly, maintaining high satisfaction and retention rates.
  • Coordinated cross-functional efforts to ensure cohesive workflows and effective communication across departments.
  • Trained and mentored team members on operational protocols, fostering a culture of continuous improvement.
  • Oversaw daily departmental operations, including personnel management, budgeting and scheduling.

References

References available upon request.

References

References available upon request.

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