Nyiera Robinson
Conley,GA
Summary
Personable and dedicated customer service professional with extensive experience in several aspects of the customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Dump Truck Operator
Sweeping Corp of America
Mableton, GA
02.2024 - Current
- Operated dump truck safely in accordance with local, state, and federal regulations.
- Loaded and unloaded materials from job sites using the dump truck.
- Collaborated with other drivers in order to arrive at destinations quickly and safely while avoiding traffic congestion.
- Utilized GPS navigation system when necessary in order to locate job sites efficiently.
- Reported any mechanical issues or damage caused by outside forces immediately to supervisor.
- Maintained accurate records of loads delivered and collected payment for services rendered.
- Ensured load was secure before leaving job site by tarping or strapping down material as necessary.
- Regularly performed pre/post trip, checked oil levels, water levels, fuel levels, and electrical systems to ensure optimal performance of the vehicle.
Seasonal City Carrier Assistant
United States Post Office
East Point, GA
10.2023 - 01.2024
- Delivered packages and letters to residential customers.
- Provided change-of-address cards and other postal forms upon customer request.
- Collected outgoing mail from homes and businesses to deliver to post office for processing.
- Checked incoming mail for proper postage and correct names and addresses.
- Organized parcels into appropriate size containers for transport.
- Updated daily delivery logs to record number of deliveries made.
- Delivered mail along prescribed route and retrieved additional mail from relay boxes.
- Handled undeliverable mail in accordance with established procedures.
- Performed regular maintenance checks on assigned vehicle.
- Separated mail to be transported to relay boxes along route for subsequent delivery.
- Provided friendly customer service at all times while delivering mail.
- Furnished customers with postal information and provided change of address information and other related postal forms.
- Sorted mail to be delivered according to route and customer address.
- Assisted customers by lifting heavy packages and placing parcels by front door or garage.
- Collected signatures from recipients of registered mail items.
- Ensured compliance with federal laws related to privacy protection.
- Used road maps or GPS to verify routes and designated addresses.
- Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
- Scanned labels on letters or parcels to confirm receipt.
- Observed road rules, weather and road conditions and other factors to maintain safe driving record.
- Cleaned and checked over vehicle after completion of daily deliveries.
Professional Bus Operator
MARTA
Decatur, GA
11.2022 - 10.2023
- Transported passengers on predetermined routes while obeying traffic regulations.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Assisted passengers in loading wheelchairs or other mobility aids.
- Upheld strict DOT reporting records for trips, vehicles and notable incidents.
- Conducted pre-trip inspections of vehicles to ensure safety and compliance with regulations.
- Parked vehicles at loading areas to board passengers.
- Followed established schedules for pick up and drop off points along designated routes.
- Completed accident and incident reports accurately and legibly at end of scheduled shifts.
- Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
- Completed daily log sheets and trip reports detailing time on duty, miles driven, fuel usage.
- Adhered to all traffic laws and regulations including speed limits, stop signs.
Inventory Manager
City of Atlanta
Atlanta, GA
05.2019 - 08.2023
- Retained optimal inventory levels to prevent disruptions in business operations.
- Reviewed inventory stocking levels and helped coordinated return or transfer of excess inventory.
- Maintained high levels of product availability by ensuring timely replenishment of stock.
- Examined levels of supplies and material to determine shortages.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Monitored inventories on computer to generate accurate reports.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Worked closely with human resources to support employee management and organizational planning.
- Reviewed completed work to verify consistency, quality and conformance.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Maintained positive working relationship with fellow staff and management.
- Assessed company operations for compliance with safety standards.
CDL Class B Driver
City of Atlanta
Atlanta, GA
06.2017 - 05.2019
- Retained valid proof of insurance and registration in vehicles.
- Followed designated routes to collect garbage, while adhering to traffic laws.
- Lifted trash containers and climbed in and out of trucks without limitation and without injury or reduced effectiveness or speed.
- Packed garbage using compactor equipment.
- Performed basic troubleshooting on malfunctioning equipment.
- Maintained safe driving habits to protect property and general public on roadways.
- Read and interpreted maps to determine vehicle routes.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Worked well with dispatchers to communicate route and schedule changes.
- Loaded dump truck with materials from site stockpile, ensuring proper weight distribution and safety regulations were followed.
Insurance Claims Specialist
Statefarm Insurance
Dunwoody, GA
08.2015 - 06.2017
- Led on- and off-site customer support teams across multiple time zones.
- Maintained strong call control and quickly worked through scripts to address problems.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
- Provided accurate information regarding insurance needs, products and services while upselling additional products when appropriate.
- Updated customer accounts, addresses and contact information within call management databases.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Mentored junior team members and managed employee relationships.
- Collected deposits or payments and arranged for billing.
- Developed effective working relationships with team members across multiple departments.
- Offered resolutions to de-escalate calls and solve customer issues.
Education
High School Diploma -
Benjamin Banneker High School
College Park, GA05-2009
Skills
- Report Generation
- Scheduling
- Appointment Scheduling
- Product Knowledge
- Inbound and Outbound Calling
- Account Updating
- Data Entry
- Complaint Resolution
- Paperwork Processing
- Staff Training
- Prioritization
- Administrative Support
- Clerical Support
- Credit Card Payment Processing
- Complaint Handling
- Active Listening
- Route Management
- Professional Telephone Demeanor
- Building Rapport
- Microsoft Outlook
- Typing Proficiency
- Reading Comprehension
- Microsoft Excel
- Grammar
- De-Escalation Techniques
- Customer Service
- Critical Thinking
- Problem-Solving Abilities
- CRM Software
- Spreadsheets
- Documentation
- Medical Terminology Knowledge
Timeline
Dump Truck Operator
Sweeping Corp of America
02.2024 - Current
Seasonal City Carrier Assistant
United States Post Office
10.2023 - 01.2024
Professional Bus Operator
MARTA
11.2022 - 10.2023
Inventory Manager
City of Atlanta
05.2019 - 08.2023
CDL Class B Driver
City of Atlanta
06.2017 - 05.2019
Insurance Claims Specialist
Statefarm Insurance
08.2015 - 06.2017
High School Diploma -
Benjamin Banneker High School
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