Nyiesha Baker
Lebanon,PA
Summary
Reliable Food Service Worker bringing [24] years of experience in food preparation and customer service. Took orders and made food quickly. Knowledgeable and experienced in food handling procedures.
Overview
20
20
years of professional experience
Work History
Food Service Worker
Verteran Medical Center
Lebanon, PA
10.2023 - Current
- Pulls stock inventory and material for delivery; replenishes stock inventory; interacts with suppliers and maintains records on stock levels;
- Communicates to the Lead or Supervisor any concerns related to supplies, equipment and procedures.
- Provides information to customers regarding coffee flavors and food items;
- Monitors expiration dates, rotates stock to limit outdates and removes items from use as required by outdates;
- Monitors and controls replenish supplies daily;
- Performs daily inventory using bar coding equipment on a predetermined schedule that will allow for timely replenishment;
- Resolves differences between records and physical count of stock;
- Distributes items according to established requirements in computerized inventory management systems;
- Delivers supplies in a timely manner and ensures supplies and material delivered are in sterile and operational condition;
- Completes specialty cart preparation;
- Cleans assigned secondary areas in accordance with quality control as per V.A. regulations;
- Receives supplies and material into the medical center's catchment area assigned for delivery of items.
Dining Room Supervisor
Riverside Regional Medical Center
Newport News, VA
07.2022 - 08.2023
- Monitored staff performance to ensure quality customer service.
- Ensured compliance with all safety and sanitation standards in the dining room.
- Conducted regular training sessions for new hires and existing team members.
- Coordinated with kitchen personnel to ensure timely food preparation and delivery to guests.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Ordered supplies on a regular basis according to budget guidelines.
- Inspected facilities regularly for cleanliness, organization, and maintenance needs.
- Organized special events such as banquets or receptions by coordinating staffing requirements accordingly.
- Managed cash flow during shift changes by verifying accuracy of bank deposits.
- Resolves differences between records and physical count of stock;
Manager
McDonald's
Newport News, VA
02.2016 - 05.2022
- Coached, mentored and trained team members in order to improve their job performance.
- Delivers supplies in a timely manner and ensures supplies and material delivered are in sterile and operational condition
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Pulls stock inventory and material for delivery; replenishes stock inventory; interacts with clinical and administrative customers and maintains records on stock levels;
Crew Member
Chic-Fil-A
Hampton, VA
11.2013 - 01.2016
- Restocked kitchen supplies including food products and utensils and completes specialty cart preparation.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Educated customers on menu items, product ingredients and nutritional values.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
Management Trainee
McDonald's
Newport News, VA
07.2009 - 08.2013
- Provided on-the-job training to new employees in accordance with company standards.
- Collaborated with senior management to ensure successful implementation of projects.
- Developed reports and presentations summarizing results from research activities.
- Resolved customer issues efficiently to build loyalty.
- Learned company processes, procedures and employee role functions.
Crew Member
McDonald's
Newport News, VA
04.2004 - 02.2009
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Education
High School Diploma -
Bethel High School
Hampton, VA06-2003
Skills
- Inventory Control
- Food assembly
- Grilling
- Food Storage
- Customer Service
- Safe Food Handling
- Staff Training and Development
- Problem-Solving
- Cash handling experience
- Cleaning and sanitation
- Food and beverage pairing
- ServSafe Certification
- Cash Register Operation
Timeline
Food Service Worker
Verteran Medical Center
10.2023 - Current
Dining Room Supervisor
Riverside Regional Medical Center
07.2022 - 08.2023
Manager
McDonald's
02.2016 - 05.2022
Crew Member
Chic-Fil-A
11.2013 - 01.2016
Management Trainee
McDonald's
07.2009 - 08.2013
Crew Member
McDonald's
04.2004 - 02.2009
High School Diploma -
Bethel High School
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