Nyiesha Washington
Jamaica,NY
Summary
Results-focused management professional with history of optimizing team performance and operational workflows. Known for fostering collaborative environment and adapting to changing needs, ensuring smooth project execution. Excels in strategic planning and resource allocation, delivering consistent results and enhancing team dynamics.
Overview
10
10
years of professional experience
Work History
Coordinating Manager
NYC Health + Hospitals-Central Office
05.2024 - Current
- Manage day to day operations of outpatient radiology services.
- Optimizes template and scheduling to ensure efficiency of practice.
- Register and properly accession patients according to type of exam
- Championed diversity initiatives within the workplace by fostering an inclusive environment and ensuring equal opportunities for all staff members.
- Promoted a culture of continuous improvement by encouraging open communication channels among team members for sharing ideas and best practices.
- Enhanced team productivity by providing guidance, mentorship, and constructive feedback to staff members.
- Collaborated with various departments for seamless integration of projects, ensuring smooth transitions between stages.
- Assisted in organizing and overseeing assignments to drive
- operational excellence.
- Establish work schedules and assignments for staff, according to workload, space, and equipment availability
Assistant Coordinating Manager
NYC Health + Hospitals/Bellevue
10.2022 - 04.2024
- Serves as a liaison between department administrative, technical and professional divisions.
- Is responsible for employee supervision performance and employee development.
- Daily department schedules
- Assist with oversight of wireless equipment repair, distribution and tracking
- Supervise 24/7 call center staff
- Utilize overhead paging system to issues STAT calls and emergency codes.
- Train and fill in as an operator when needed on all tours.
- Evaluates office production, revises procedures or devises new forms and methods to improve work flow.
PCA
NYC Health + Hospitals/Gotham Health, Gouverneur
07.2019 - 10.2022
- Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Collected and transported specimens to prepare for lab testing.
- Communicated clearly and effectively with patients regarding their appointments and their health concerns.
- Prepared and checked up on patient examination rooms.
- Kept in strict compliance with HIPAA standards and all patient confidentiality regulations.
- Scheduled appointments and dealt with cancellations and scheduling changes.
Phlebotomist
Quest Diagnostics
08.2016 - 06.2019
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Packaged and shipped specimens to central lab daily.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Centrifuged blood samples as outlined in clinical protocols.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Used personal protective equipment correctly to protect coworkers and patients.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
Medical Assistant
CityMD: Urgent Care
07.2015 - 08.2016
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Education
Bachelor of Science - Business Administration
University of Phoenix
Tempe, AZ06-2026
Associate of Science - Healthcare Administration
Eastern Gateway Community College
Steubenville, OH05-2021
Certificate of Technical Studies - Medical Assistant
Sanford Brown
Garden City, NY05-2012
Skills
- Patient care
- Medical records management
- Scheduling appointments
- Healthcare compliance
- Project management
- Team collaboration
- Effective communication
- Employee training
- Problem solving
- Task delegation
- Customer service
- Problem-solving
Timeline
Coordinating Manager
NYC Health + Hospitals-Central Office
05.2024 - Current
Assistant Coordinating Manager
NYC Health + Hospitals/Bellevue
10.2022 - 04.2024
PCA
NYC Health + Hospitals/Gotham Health, Gouverneur
07.2019 - 10.2022
Phlebotomist
Quest Diagnostics
08.2016 - 06.2019
Medical Assistant
CityMD: Urgent Care
07.2015 - 08.2016
Bachelor of Science - Business Administration
University of Phoenix
Associate of Science - Healthcare Administration
Eastern Gateway Community College
Certificate of Technical Studies - Medical Assistant
Sanford Brown
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