Nyika Leggett
Michigan City,IN
Summary
Compassionate and results-driven Student Success Coach & Social Worker with extensive experience guiding, motivating, and coaching students from diverse backgrounds to achieve their academic, professional, and personal goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Student Success Coach/Social Worker
Michigan City High School
08.2017 - 09.2024
- Guided, motivated, and coached students with diverse needs to achieve academic, behavioral, and personal growth
- Managed a high-volume caseload (200+ high school students), providing personalized coaching via text, email, and video chat as determined by student needs
- Engaged students in goal-setting discussions, fostering accountability and reflection to help them overcome obstacles and achieve success
- Implemented tiered intervention strategies to improve student retention, tracking progress using Early Warning Sign Tool and district-adopted CRM tools
- Identified at-risk students and developed individual success plans incorporating academic, behavioral, attendance, and emotional support strategies
- Provided social service referrals to families, connecting them with community programs, mentor initiatives, and external support services
- Lead virtual workshops, group coaching sessions, and tutoring programs to provide targeted academic and personal development support
- Collaborated with faculty, counselors, school administrators, and district/community partners to implement strategic intervention plans
- Monitored and reported student progress, submitting data-driven reports to administrators to refine support strategies and optimize engagement
Grief Recovery Coach
Roots of Wellness
01.2015 - Current
- Provided emotional support and active listening, ensuring clients felt heard, validated, and supported throughout their grieving process
- Guided individuals through the stages of grief, educating them on emotional responses and offering tailored coping strategies
- Helped clients identify personal strengths and external support networks, encouraging participation in healing activities such as journaling, art, or support groups
- Assisted in finding meaning and rebuilding life after loss, helping clients honor their loved ones while setting new life goals
- Crisis Support & Resource Referral – Connected clients with mental health professionals, support groups, and community resources as needed
- Maintained personal self-care practices and set healthy boundaries to ensure sustainable, high-quality client support
International Account Executive/Outbound Hub Manager
United Parcel Service (UPS)
09.2004 - 03.2015
- Oversaw hub sort and load operations, ensuring packages are sorted correctly and loaded onto appropriate trailers for transportation
- Planned and executed weekly special sort activities in collaboration with Hub and Feeder management
- Monitored daily operational reports to track productivity and ensure optimal performance
- Conducted pre-sort meetings to align Feeder, Dispatch, and Hub employees on operational priorities
- Collaborated with Feeder and Dispatch teams to meet service agreements for large business customers
- Managed and developed a team of Hub Supervisors, providing leadership and accountability
- Ensured adequate staffing and resource allocation to meet operational demands
- Conducted performance evaluations (QPRs), training, and career development for employees
- Communicated across departments, including Human Resources and Plant Engineering, to maintain operational efficiency
- Ensured employees have documented career goals and structured development plans
Education
B.A. - Social Work
University of Memphis
Memphis, TN01.2009
Skills
- Student Progress Tracking
- High-Volume Learner Engagement
- Data-Driven Student Tracking & CRM
- Tiered Student Interventions
- Workshop & Group Coaching Facilitation
- Collaboration with Stakeholders
- Social Service & Community Support
- Proficiency with MS Office Suite, Zoom, Zendesk (familiar), and multiple Learning Management Systems
Certification
- Grief Recovery Method – Grief Recover Institute
- Financial Social Worker – Center for Financial Social Work
- Certified Parent Facilitator (Online and in person) – Guiding Good Choices
Career Overview
Compassionate and results-driven Student Success Coach & Social Worker with extensive experience guiding, motivating, and coaching students from diverse backgrounds to achieve their academic, professional, and personal goals.
Timeline
Student Success Coach/Social Worker
Michigan City High School
08.2017 - 09.2024
Grief Recovery Coach
Roots of Wellness
01.2015 - Current
International Account Executive/Outbound Hub Manager
United Parcel Service (UPS)
09.2004 - 03.2015
B.A. - Social Work
University of Memphis
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