Summary
Overview
Work History
Education
Skills
Timeline
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Nyilah Lloyd

Summary

Skilled in handling sensitive data and enhancing customer experiences, my tenure at UPS and Walmart refined my problem-solving abilities and interpersonal skills. Excelling in administrative tasks and confidentiality, I boosted process efficiency and customer satisfaction, showcasing a unique blend of technical acumen and soft skills vital for dynamic work environments.

Overview

3
3
years of professional experience

Work History

Intern

UPS
09.2024 - 12.2024
  • Conducted fingerprints and managed sensitive biometric data.
  • Verified applicant eligibility and ensured they understood the job roles.
  • Handled Security Threat Assessments(STAs)and resolved issues if needed.
  • Made phone calls to confirm orientation attendance.
  • Adjusted and switched shifts for applicants as required.
  • Checked applicants in before processing and ensured proper documentation.
  • Managed confidential information and performed administrative tasks such as handling emails, copying, and printing.

Cashier

Walmart
08.2021 - 06.2024
  • Ensured customers received adequate customer service.
  • Handled returns and addressed any concerns customers had at the service desk.
  • Assisted multiple customers at self checkout, ensuring their transactions went smoothly.
  • Occasionally organized the aisle at the front end.
  • Operated cash register for cash,check, and credit card transactions.

Education

Bachelor of Science - Psychology

Pennsylvania State University
Media, PA
05-2024

Skills

  • Research
  • Administrative tasks
  • Attention to detail
  • Interpersonal Skills
  • Fingerprinting
  • Confidentiality
  • Problem Solving
  • Customer Service

Timeline

Intern

UPS
09.2024 - 12.2024

Cashier

Walmart
08.2021 - 06.2024

Bachelor of Science - Psychology

Pennsylvania State University

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Nyilah Lloyd