Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Nyinawumuntu Benz

Nashville,TN

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Caregiver

HomeCare
05.2023 - Current
  • Bathing and grooming
  • Laundry and helping with dressing
  • Food shopping and prep
  • Light housekeeping
  • Managing medications
  • Transportation
  • Mobility assistance
  • Companionship and emotional support
  • Communicating with doctors and monitoring medications

Customer Service Representative

Tennessee Tech Food Pantry
08.2022 - 05.2023
  • Listen to customers' questions and concerns and provide answers or responses.
  • Provide information about products and services.
  • Take orders, calculate charges, and process billing or payments.
  • Review customer accounts and make changes, if necessary.
  • Handle returns or complain
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
  • Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Education

Bachelor of Science - Nursing

Tennessee Technological University
Cookeville, TN
05.2025

Skills

  • Patient Companionship
  • Chronic Disease Management
  • ADL Assistance
  • Documentation
  • Incident Reporting
  • Progress Documentation
  • Basic Housekeeping
  • Mobility Assistance
  • Meal Preparation
  • Care Plan Adherence
  • Behavioral Management
  • HIPAA Compliance
  • Records Management
  • Complex Problem-Solving
  • Case Management
  • Time Management
  • Medication Administration
  • Patient Management
  • Relationship Building
  • Flexible Schedule and Availability
  • Care Plan Assessment
  • COVID-19 Safety Policies
  • Respectful and Compassionate
  • Dependable and Responsible
  • Behavior Redirection
  • Multitasking and Organization
  • Verbal and Written Communication Skills
  • Hoyer Lifting Equipment
  • Conflict resolution

Certification

CPR

EKG

Languages

Swahili
Native or Bilingual
kinyarwanda
Native or Bilingual
kirundi
Native or Bilingual

Timeline

Caregiver

HomeCare
05.2023 - Current

Customer Service Representative

Tennessee Tech Food Pantry
08.2022 - 05.2023

Bachelor of Science - Nursing

Tennessee Technological University

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Nyinawumuntu Benz