Nyi Nyi Lwin
Brooklyn,NY
Summary
Experienced professional with a proven track record in leadership and operations management. Skilled in fostering team collaboration and driving results. Proficient in conflict resolution, time management, and effective communication. Known for adaptability and reliability, consistently meeting evolving needs and ensuring seamless workflow. Prepared to lead the team towards enhanced performance and operational excellence.
Overview
14
14
years of professional experience
Work History
Shift Leader
Panda Express
01.2023 - Current
- Perform satisfactory customer service while serving food to each customer in fast-paced environment
- Oversee daily restaurant operations, ensuring smooth service and high customer satisfaction
- Maintain the cleanliness of the lobby and front counter, while providing excellent customer service
- Handle customer complaints and resolve issues promptly to maintain guest satisfaction
- Manage inventory, reducing waste by 15% and saving the company $10,000 annually.
- Do safe count on opening shift and EOD report on closing shift
- Work as a cook and prep food when needed
- Train, mentor and manage a front of house team, fostering a positive work environment
- Collaborate with management to develop promotions and upselling techniques, boosting revenue
- Prepared shift summary reports for managers and communicated regularly on goals and progress.
Counter Person/Baker- Part Time
Gourmet Bagel Supreme
01.2021 - 12.2022
- Assisted customers with the food orders, money transactions and related duties assigned by manager
- Performed daily opening/closing procedures diligently so as not to miss any important steps.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Handled high-pressure situations calmly, addressing customer concerns efficiently while managing multiple tasks simultaneously.
Tour Operations Manager
Rabbit Travel & Tour
12.2013 - 10.2020
- Coordinated comprehensive travel itineraries for clients, handling all aspects of transportation, accommodations and sightseeing arrangements.
- Managed hotel bookings, ensuring comfort, convenience, and alignment with tour group preferences and budget.
- Facilitated airline reservations and bookings for group and individual travelers, optimizing flight schedules and cost efficiency.
- Acted as the primary point of contact for clients, addressing any questions or concerns related to travel arrangements or tour activities.
- Ensured timely communication with hotels, airlines, and other service providers to confirm reservations and resolve any discrepancies.
- Delivered exceptional customer service, addressing special requests and last-minute changes to itineraries with professionalism and flexibility.
- Monitored travel logistics and managed the budget to stay with allocated costs while providing a high-quality service
- Collaborated with local guides and vendors to arrange unique and memorable experiences for clients, ensuring satisfaction and repeat business.
- Increased tour sales by 18% year-over-year by optimizing tour offerings and improving client engagement strategies.
Server
St. Regis Resort
09.2011 - 10.2013
- Company Overview: 5 stars resort
- Delivered exceptional fine dining service in a luxury resort setting, ensuring an elevated guest experience.
- Anticipated guest needs and personalized service to exceed expectations and enhance satisfaction.
- Adhered to strict resort and Forbes Five-Star standards, upholding the highest level of hospitality and professionalism.
- Coordinated seamlessly with kitchen and bar teams to ensure timely and precise food and beverage delivery.
- Handle large-volume service while maintaining composure, accuracy, and attention to detail.
- I was nominated for employee of the month in September 2012
Education
Certificate - Supervisory Skills
St. Regis Saadiyat Island Resort
Abu Dhabi, United Arab Emirates09-2012
Certificate - Hospitality English
St. Regis Saadiyat Island Resort
Abu Dhabi, United Arab Emirates09-2012
Bachelor of Arts - English
Dagon University
Yangon, Myanmar03-2011
Certificate - Hospitality Management
Hotel & Tourism Training Center (HTTC)
Yangon, Myanmar03-2010
Skills
- Supportive Demeanor
- Cash Management
- Effective Team Leadership
- Critical Thinking Approach
- Effective Conflict Resolution
- Client Relations Expertise
- Event Coordination
- Skilled in Time Management and Organization
- Crisis Resolution
- Digital Marketing Strategy
Timeline
Shift Leader
Panda Express
01.2023 - Current
Counter Person/Baker- Part Time
Gourmet Bagel Supreme
01.2021 - 12.2022
Tour Operations Manager
Rabbit Travel & Tour
12.2013 - 10.2020
Server
St. Regis Resort
09.2011 - 10.2013
Certificate - Supervisory Skills
St. Regis Saadiyat Island Resort
Certificate - Hospitality English
St. Regis Saadiyat Island Resort
Bachelor of Arts - English
Dagon University
Certificate - Hospitality Management
Hotel & Tourism Training Center (HTTC)
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