Nyisha Johnson
Cameron,SC
Summary
Dedicated professional offering attention to detail and a career driven by client engagement. Looking to help boost a company's success while building long-term relationships in the position of Customer Service Executive.
Overview
24
24
years of professional experience
Work History
Store Manager
MetroPCS
04.2015 - Current
- Performed statistical analyses to gather data for operational and forecast team needs
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Completed point of sale opening and closing procedures.
Assistant Manager
Simmons Funeral Home
06.2013 - 04.2015
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Created employee schedules to align coverage with forecasted demands
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
Assistant Manager
Lenders Loans
04.2011 - 05.2012
- Introduced new products or services, increased marketing activities and improved customer service to drive sales
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
Cashier
Speedway
02.2008 - 03.2011
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier
McDonalds
06.2005 - 09.2005
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Call Center Outbound
Reese Brothers
01.2000 - 11.2002
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Met established attendance expectations and team revenue goals to achieve company objectives.
- Educated customers on offerings and upsold products and services to increase revenue.
- Executed outbound calls and converted numerous amount of calls into sales.
Education
Associate of Applied Science - Business
Orangeburg Calhoun Technical College
High School Diploma -
Orangeburg Wilkinson High School
Orangeburg, SC05.2011
Skills
- Human Resources Oversight
- Policy Development and Enforcement
- Mathematical Calculation and Reasoning
- Creative Problem Solving
- Upbeat and Positive Personality
- Customer Account Management
- Verbal and Written Communication
- Responding to Difficult Customers
- Multitasking and Prioritization
- Customer Retention Strategies
- Customer Data Confidentiality
- Building Customer Trust and Loyalty
- Call Volume and Quality Metrics
- Sales Report Generation
- Customer Service
- Employee Motivation
Timeline
Store Manager
MetroPCS
04.2015 - Current
Assistant Manager
Simmons Funeral Home
06.2013 - 04.2015
Assistant Manager
Lenders Loans
04.2011 - 05.2012
Cashier
Speedway
02.2008 - 03.2011
Cashier
McDonalds
06.2005 - 09.2005
Call Center Outbound
Reese Brothers
01.2000 - 11.2002
Associate of Applied Science - Business
Orangeburg Calhoun Technical College
High School Diploma -
Orangeburg Wilkinson High School
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