Nyisha Vaughn
Bridgeport,CT
Summary
Experienced professional with 23 years in educational, social welfare, and clinical environments. Proficient in direct service, education assistance and coordination, training individuals, staff, and volunteers, and supervising management. Demonstrates a strong work ethic, enthusiasm, and a commitment to ongoing learning. Recognized for reliability, responsibility, and respectfulness. Owns a reliable vehicle for commuting and is authorized to work in the US for any employer.
Overview
23
23
years of professional experience
Work History
Director of Older Adult Services
Jewish Family Services of Greenwich
01.2024 - 09.2024
- Manage all aspects of the programing for Older Adults including Compassionate Companions Program and Supermarketing for Seniors program as well as any other existing or newly created programs that fall under the scope of the position
- Planning, directing, and coordinating all components of JFS Greenwich older adult services
- Responsible for overseeing program budgets and policies regarding participant involvement, program requirements, and volunteer coordination
- Responsible for organizing, implementing, and evaluating that all adult service programs meets the needs of program participants and stakeholders
- Maintain records, develop, and utilize quantitative and qualitative evaluation tools to assess measurables are being delivered and participant satisfaction and safety is guaranteed
- Act as a consultant where necessary, representing JFS of Greenwich with community partners, potential volunteers, program participants, Board of Directors, and external stakeholders
- When necessary, create processes or tools that support inter-department collaboration
- Support the Chief Program Officer with administrative tasks related to the well-functioning of the Older Adult Services department
- Work with colleagues and community partners to identify emerging client needs, staff trainings, and other opportunities for continuous department improvements
Director of Residential Services
Newport Academy Healthcare
12.2023 - 01.2024
- To oversee the assigned residential houses and to ensure that the Newport Program runs smoothly from a day to day basis
- Works directly with the Residential Supervisors at assigned location offering direction, support and feedback
- Act as a liaison to the Clinical Team and the Experiential Facilitators, sharing information and direct plans with the CC's (care counselors) to offer the most up to date and individualized treatment for our Residents
- Making schedules for both houses and handling any other scheduling issues
- Delegating responsibilities and duties from shift to shift to the Residential Supervisors
- Identify shift leads and develop appropriate training
- Conduct weekly meetings with the Residential Supervisors to monitor progress and work on areas of improvement
- Conduct monthly meetings with staff to monitor progress and work on areas of improvement
- Interview and select new employees in conjunction with HR and the Program Director
- Coordinate interview times, documentation, and update iCIMS
- Provide training from the Newport module for all new direct care staff and review monthly with all employees
- Conduct performance evaluations
- Attend morning rounds and provide updated information to the Clinical team and bring any information/plans to my direct care staff each day
- Attend weekly Treatment Team meetings and give feedback pertaining to Residents of each house and send weekly Action Plans
- Work directly with Clinical Staff regarding daily scheduling issues and specific treatment plans for Residents
- Work directly with Experiential Facilitators with daily scheduling and any individualized Treatment Plans
- Schedule and facilitate special activities for Residents (i.e
- Rock climbing, skating, movies, conferences etc.)
- Responsible for payroll approval and PTO
- Management for all Residential Supervisors and Care Coordinators under their supervision
- Assist Program Director in preparation visits/tours
- Act as point of escalation for challenging or emergent situations
- Observe Residential Supervisors and Care Coordinators in action daily to identify coaching, training, or recognition opportunities
- Facilitate program portion of Parent Orientation
- Facilitate tours as needed
- Oversee all new resident intakes and consents
- Ensure safety in the community
Program Coordinator of Crisis & Housing Services
The Center for Family Justice, Inc.
09.2021 - 12.2023
- Oversees and provides leadership and supervision to the agency's crisis and housing programs
- Provide crisis intervention, advocacy, short-term counseling, case management and referrals for clients in crisis as a result of domestic and/or sexual violence
- Ensures quality services are provided to The Center's clients, contractual and program compliance, and representation of The Center in the community
- Ensure 24-hour coverage of the safe house schedules
- This includes providing direct service coverage to crisis services clients when needed
- Advise the crisis advocates in hotline and safe house interactions
- Provide intake, crisis intervention, advocacy, short-term counseling, case management and referrals for clients in crisis as a result of domestic violence and/or sexual assault
- Provide clients with support from a client defined advocacy model of service
- Meet expectations of funding sources in terms of contract requirements
- Attend meetings and trainings with the Connecticut Coalition Against Domestic Violence (CCADV) and the Connecticut Alliance to End Sexual Violence (The Alliance)
- Maintain accurate case files and enters data into client database as soon as possible
- Work collaboratively and cooperatively with staff, volunteers and community groups
- Manage all hotline operations, including direct supervision of internal and external hotline staff, development of hotline schedule, reporting and quality assurance
- Coordinate with Program Director to implement and monitor the LAP program with all 6 police departments in our catchment area
- Acts as agency liaison to SafeConnect
- Works collaboratively with Director of Youth & Adult Services & Chief Information and Operating Officer to ensure data entry is accurate and reporting is completed on time
- With the Program Director, reviews and plans for future funding needs for crisis and housing services
- Determines unit goals and develop relationships that will assist client referral needs
- Develop, maintain and update operational manuals and protocols for crisis and housing services
- Provide leadership, guidance and support to staff, including scheduled supervision, employee performance evaluations and professional development
- Train and monitor safe house and hotline staff, interns and volunteers to ensure quality service delivery and adherence with administrative procedures (e.g., case notes, entry of data, etc.) and contract obligations
- Supervises the Rapid Rehousing program and ensures timely reporting to CCADV
- Participate in agency's community outreach and awareness activities
- Represent the agency on local and statewide meetings/advisory communities and taskforces
- Provide outreach and training to community providers on issues related to the dynamics of domestic and sexual violence including trauma informed crisis intervention
- Participate in all appropriate agency meetings and trainings
- Special projects as assigned
Clinical Case Manager
Therapeutic Foster Care Family and Children's Agency
06.2019 - 09.2021
- Coordinating and providing direct care that is safe, timely, effective, efficient, equitable, client-centered, strengths-based and solution focused
- Providing advocacy
- Handle multiple case assignments
- Draft and execute service plans
- Review case progress and determine case closure per agency policy
- Help clients achieve wellness and autonomy
- Facilitate multiple care aspects (case coordination, information sharing, etc)
- Assist clients in making informed decisions, regarding their clinical status and treatment plans
- Develop and maintain working relations with clinical team
- Accurately and timely; record, document, input data, and produce statistical reports and case information as required
- On Call Emergency Line every 6 weeks (7 day rotations; 24 hours on weekends)
Family Support Specialist
Bridgeport Hospital
11.2016 - 06.2021
- Company Overview: Bridgeport Hospital- OBGYN Parent Program
- Case management services for prenatal patients
- Home visits
- Documentation and data input
- Developmental/Educational support
- Referrals for additional services
- Weekly individual 1:1 support for clients
- Bridgeport Hospital- OBGYN Parent Program
Case/Staff Manager /Education Coordinator
Kids in Crisis
05.2001 - 12.2015
- Maintained and managed an average of 12-17 cases per month
- Supervised direct service staff of 15
- Managerial responsibility for all educational needs for in house clients (pre-school age through high school)
- Assessments, coordination, transportation, representation and parent support
- Registration and withdrawal (as required) of all residents in local school districts
- Attendance and representation at any education based meetings
- Coordination of residents (suspended or expelled) including management of school day
- Administration of referrals to out of school placement or alternative educational environments
- Reporting progress of students to respective boards of education
- Monitoring of educational progress of all residents
- Implemented and managed weekly staff schedule; census up to 20 in house residents age 0-17
- Approving vacation, personal, and other time off requests
- Supporting in house staff and rotating large number of part-time and relief employees
- Attending and reporting at monthly staffing meetings
- Participated in weekly clinical meetings; reporting case management for each individual client
- Attended out of office meetings to advocate and represent clients individual needs, including but not limited to: criminal, educational and supportive housing needs
- Maintained weekly detailed records and case work notes
- Provided aftercare for clients once discharged
- Successfully facilitated individual, group and family sessions
- Supervised in school based prevention safety education program
- SAFETALK
- Assisted in recruitment and interviewing/training of staff and volunteers to assist in school based education program
- Created and maintained professional job based relationships with large full time, part time and relief staff
- Served as liaison between direct service staff and administrative/clinical staff
Education
Bachelor's - Human Services Management
University of Phoenix
08.2019
Certification - Family Development
University of Connecticut
Storrs, CT2019
Associate's degree - Psychology
University of Phoenix
02.2011
Skills
- Strong Communication skills (oral and written)
- Networking skills
- Customer Support/ Customer Services/ Project Management
- Apple/ Microsoft Word Applications/ Excel/ Quick Books/ PowerPoint/
- Case Management/ Program Development
- Crisis Intervention /Crisis Management
- Social Work: Human Services/ Behavioral Health
- Medication Administration
- Individual / Group Counseling/ Mental Health Counseling/ Addiction Counseling/ Group Therapy / Child & Family Counseling
- Recruiting/ Motivational Interviewing/ Retention
- Work with youth clients’ ages birth- 18/ Special Education
- Program Development/ Adult Mentorship
- Cognitive Behavioral Therapy Execution
- Intake/ Care & Discharge Plans
- Supervised Visitation
- Research
- Curriculum Development/ Classroom Management
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Director of Older Adult Services
Jewish Family Services of Greenwich
01.2024 - 09.2024
Director of Residential Services
Newport Academy Healthcare
12.2023 - 01.2024
Program Coordinator of Crisis & Housing Services
The Center for Family Justice, Inc.
09.2021 - 12.2023
Clinical Case Manager
Therapeutic Foster Care Family and Children's Agency
06.2019 - 09.2021
Family Support Specialist
Bridgeport Hospital
11.2016 - 06.2021
Case/Staff Manager /Education Coordinator
Kids in Crisis
05.2001 - 12.2015
Associate's degree - Psychology
University of Phoenix
Bachelor's - Human Services Management
University of Phoenix
Certification - Family Development
University of Connecticut
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