Nyjah Jones

• Restocked display cases with attractive arrangements to promote food items like bagels and muffins.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Cleaned counters, machines, utensils, and seating areas daily.
• Handled cash transactions accurately, maintaining accountability for daily register balances.
• Displayed strong problem-solving abilities when addressing customer complaints or concerns promptly while maintaining professionalism at all times.
• Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
• Took to-go orders by phone, answered customer questions, and informed of accurate wait times.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
• Bussed tables to keep dining room areas clean.
• Trained new hires on restaurant policies, procedures, and exceptional customer service standards.

• Developed strong relationships with fellow performers and production staff to foster a positive working environment.
• Mentored aspiring entertainers, providing guidance on technique development and career advancement strategies.
• Engaged with audiences to create memorable experiences during live performances.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Prepared costumes, makeup, hair styling, props coordination for each performance ensuring flawless presentation on stage.
• Improved time management of the executive through effective prioritization and organization of tasks.
• Improved organizational culture, initiated wellness program that promoted work-life balance.
• Built strong relationships to deliver emotional support and companionship.
• Self-motivated, with a strong sense of personal responsibility.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming environment.
• Collaborated with team members to achieve monthly sales targets.

• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

.

• Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
• Kept high average of performance evaluations.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
• Verified insurance coverage and obtained pre-authorizations.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.