Nyjah Lane
Summary
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Lead, Admissions
Campus
05.2024 - Current
- Developed strategies to increase team productivity and improve customer service levels.
- Trained new staff in relevant processes and procedures.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Motivated staff through positive reinforcement techniques.
Career Development Specialist
University Of North Texas
06.2022 - 05.2024
- Work with the team to continuously improve career and placement opportunities for students.
- Developed a successful career plan utilizing assessments and applicant interview information.
- Maintained knowledge of market and diverse career opportunities.
- Assist individuals in making career-related decisions by conducting assessments to measure skills, abilities, and interests.
- Facilitate job and community agency referrals, job center workshops, résumé assistance, and help with interviewing.
- Connect with businesses and recruiters to build relationships and increase opportunities for students.
Advisor for TRIO
Eastern Illinois University
Charleston, IL
08.2020 - 05.2022
- Encourage students in the TRIO office to carefully consider career options and related academic decisions based on personal strengths and goals.
- Counsel students in the Office of Inclusion and Academic Engagement in career planning, job placement, and academic goals.
- Schedule meetings with at-risk students to discuss methods for improving grades and bolstering learning opportunities.
- Organize class curriculum for University's Foundation Class and assisted a professor with developing new presentations.
- Encourage students to develop a four-year plan and assist in planning an individual program of study for the next term.
- Assist co-teacher with instruction and provided clerical support for diverse needs.
- Model and teach basic and advanced social skills, conflict management techniques, and study approaches to students that I advise.
- Arrange and lead academic programs and educational events for students.
Admissions Counselor
Eastern Illinois University
Charleston, IL
06.2019 - 08.2020
- Assisted students in career planning and provided scholarship facilities to deserving students.
- Participated in campus outreach and involvement programs such as Access Granted for first generation students and the Metro East Bus Trip to EIU
- Provided counseling and support to students struggling with being first generation, having a low SES and prospective students with disabilities.
- Supported students with filling out college application forms.
- Documented, maintained and tracked prospective student applications.
- Counseled students in career planning, job placement and academic goals.
- Presented students with information and resources to promote academic progress and empowered students to take responsibility for academic success.
- Improved relationships with multiple university departments to assure student success.
Resident Assistant
Eastern Illinois University
Charleston, IL
08.2015 - 06.2016
- Maintained student safety by verifying all campus rules are followed.
- Assisted with support services and coordinated activities and resident programming.
- Assisted with resolving student conflicts and disputes.
- Managed administrative tasks, including maintenance requests, room change process and incident reports.
- Served as positive role model for diverse group of individuals.
- Participated in meetings and training, including person and group development.
- Advised peers on personal, career and academic worries.
- Led campus tours, new resident orientation and ongoing educational sessions.
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
- Maintained clean and well-organized environment for client happiness and safety.
- Led meetings and training to promote individual and group development.
- Advised and assisted students on issues such as hygiene, cleanliness, nutrition and utilities.
Education
Master of Science - College Student Affairs
Eastern Illinois University
Charleston, IL05.2022
Bachelor of Science - Exercise Science
Eastern Illinois University
Charleston, IL05.2019
Skills
- Training & Development
- Relationship building
- Problem resolution
- Multitasking Abilities
- Conflict resolution
- Recruitment marketing
- Recruitment
Thesis
The Experiences and Transition of Former Black Student Athletes Through and Out of College
Affiliations
- Division 1 Collegiate Athlete 2014-2018
- OVC Conference Champions 2015-2017
- Collegiate Record Holder in the 60m
- Delta Sigma Theta Sorority, Incorporated.
- President of the National Pan-Hellenic Council-2018
- Order of Omega Honor Society
- Diversifying Higher Education Faculty in Illinois (DFI) Scholarship Recipient
Conferences
Coordinated Illinois TRIO Student Leadership Conference 2021
Student Affairs 101
EIUnity Diversity Conference
ACPA 2021 Conference
RISE 2020
RISE 2021
Presentations
Mindfulness in College Student Affairs, Student Affairs 101 Conference, Dekalb, IL October 2021
8 Reasons Why You Should consider Disability Services, Student Affairs 101 Conference, Dekalb, IL October 2021
SIU State Articulation, Southern Illinois University, Carbondale, IL August 2019
SIUE State Articulation, Southern Illinois University Edwardsville, Edwardsville, IL August 2019
Certification
- Loan Signing Agent
Timeline
Team Lead, Admissions
Campus
05.2024 - Current
Career Development Specialist
University Of North Texas
06.2022 - 05.2024
Advisor for TRIO
Eastern Illinois University
08.2020 - 05.2022
Admissions Counselor
Eastern Illinois University
06.2019 - 08.2020
Resident Assistant
Eastern Illinois University
08.2015 - 06.2016
Master of Science - College Student Affairs
Eastern Illinois University
Bachelor of Science - Exercise Science
Eastern Illinois University
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