Ny’Jalaè Gowdy
Miami,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Cashier/Sales Associate
Tjmaxx
Miami, FL
10.2021 - Current
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Connected with customers to support positive transaction experiences and address service concerns.
- Operated POS terminals and cash drawer balancing.
- Processed credit card and debit payments via Type systems, providing accurate charges and credits.
- Helped customers complete purchases, locate items and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Manager
The Bunny House
Miami, FL
03.2021 - 06.2021
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Approved regular payroll submissions for employees.
- Recorded inventory sales into organization's weekly income report.
Customer Service Representative
Alorica
Miami, FL
05.2019 - 09.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Warehouse Associate
OHL Logistics
Cranbury, NJ
11.2017 - 12.2018
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
Education
Associates - Biology
Miami Dade College
Miami, FL05.2017
Diploma -
Matawan Regional High School
Aberdeen, NJ06.2014
Skills
- Excellent Written and Verbal Communication
- Reliable
- Building Customer Loyalty
- Energy and Physical Stamina
- Strong Communication and Interpersonal Skills
- Team Cooperation
Timeline
Cashier/Sales Associate
Tjmaxx
10.2021 - Current
Manager
The Bunny House
03.2021 - 06.2021
Customer Service Representative
Alorica
05.2019 - 09.2021
Warehouse Associate
OHL Logistics
11.2017 - 12.2018
Associates - Biology
Miami Dade College
Diploma -
Matawan Regional High School
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