NYJELLE LANGLEY
Mount Holly,NC
Summary
Dynamic and detail-oriented professional with over 7 years of experience in customer advocacy, problem-solving, negotiation, and account analysis. Expertise in managing multiple systems and effectively communicating with diverse clients to deliver timely and impactful solutions. Strong organizational and time-management skills, complemented by a solid background in leadership and coordination. Eager to leverage communication, negotiation, and analytical abilities in a Freight Broker role to enhance transportation and logistics operations.
Knowledgeable with solid background in customer service. Proven ability to resolve complex customer issues and enhance client satisfaction. Demonstrated effective communication and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Customer Specialist / Advocate
Verizon Wireless
11.2016 - Current
- Analyze customer accounts to provide solutions related to pricing, equipment concerns, and promotions
- Utilize Tier 1 troubleshooting and problem-solving to improve network, data, and voice services
- Operate multiple systems and applications to retrieve and update customer account and service data
- Adapt to changes in a fast-paced environment while maintaining productivity and accuracy
- Provide high-quality customer service while managing multiple tasks and priorities
- Strengthen customer relationships through effective communication and problem resolution
Volunteer Coordinator
Family Life Outreach
06.2016 - 01.2018
- Developed and maintained a comprehensive volunteer database to track participation and engagement.
- Implemented training workshops that enhanced volunteer skills and knowledge of program initiatives.
- Collaborated with community leaders to identify volunteer needs and align them with available resources.
- Enhanced community impact through the organization of diverse volunteer activities and events.
Program Manager
Boys & Girls Club of the Grand Strand
05.2013 - 10.2016
- Oversaw daily program operations and coordinated scheduled activities
- Demonstrated leadership to ensure safety, conduct, and development of members
- Ensured staff understood and effectively communicated program standards
- Created, planned, and implemented programs focused on health and safety
- Maintained a positive, structured, and safe environment for participants
Education
Bachelor of Science - Recreation & Sport Management
Coastal Carolina University
Conway, SC01.2013
Skills
- Customer Service
- Negotiation
- Multitasking
- Time Management
- Phone & Email Communication
- Attention to Detail
- Organization & Coordination
- Conflict Resolution
- Problem Solving
- Adaptability
Timeline
Customer Specialist / Advocate
Verizon Wireless
11.2016 - Current
Volunteer Coordinator
Family Life Outreach
06.2016 - 01.2018
Program Manager
Boys & Girls Club of the Grand Strand
05.2013 - 10.2016
Bachelor of Science - Recreation & Sport Management
Coastal Carolina University