Nykala Johnson
Navasota,TX
Summary
Driven Certified Medical Assistant with 3 years of healthcare customer service experience and direct patient care, seeking a position where I can employ my education and training to provide compassionate patient care.
Overview
6
6
years of professional experience
Work History
Medical Assistant
Brookhollow OBGYN
Houston, TX
12.2024 - 02.2025
- Promoted from extern to full time employee
- Greet and log in patients arriving at office or clinic
- Interview patients to obtain medical information and measure their vital signs, weight, and height and record in EHR system
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
- Schedule appointments for patients
- Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms
Customer Service Representative
Kelsey Seybold
Houston, TX
09.2021 - 01.2023
- Received patient inbound calls
- Keep records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken into CRM
- Contact patients to follow up and assist with appointment scheduling
- Assist in verifying patient benefits, eligibility, and claim inquiries
Store Associate
Home Depot
Houston, TX
02.2019 - 12.2020
- Delivered fast, friendly and knowledgeable customer service for routine questions and service complains
- Recommended, selected, and helped locate or obtained merchandise based on customer needs and desires
- Documented customer correspondence in CRM to track requests, problems and solutions
- Computed sales prices, total purchases, and received and processed cash or credit payment
Education
Medical Assistant Program -
The College of Health Care Professions
Houston, TX01.2025
Skills
- Administer Injections (SQ,IM, ID, Gluteal)
- Insurance authorization and verification
- Reimbursement and referrals
- Medical Terminology
- Laws and Ethics
- Knowledge of diagnostic (ICD-10) coding
- Knowledge of procedural (CPT and HCPCS) coding
- Charting
- Electronic Health Records
- Minor Office Surgical Procedures
- Direct Patient Care
- Anatomy and Physiology Trained
- Prepares exam and treatment rooms with necessary instruments
- Provides ambulation training (wheelchair, walker, cane and crutches)
- Phlebotomy (Vacutainer, Syringe, Butterfly, Capillary sticks)
- Prepare patients for examinations
- Take vitals (BP,P,R, and T)
- Measure patient height and weight
- Perform EKG's
- Perform PFT's
- Answering Multi-line phones
- Relay messages accurately
- Working Knowledge of surgical asepsis
- Autoclave
- Sterilization techniques
- Administer Strep tests
- Administer HCG pregnancy tests
- Administer flu tests
- Specimen Collection and analysis (Blood, UA, Stool and Sputum)
- Wound Care
- Suture removal
- Medical Front Desk (Appointment Scheduling, scan, fax, file and collect of co-pays and co-insurance)
- OSHA & HIPAA trained
- Collect patient history
- Collect chief complaints
Personal Information
Title: NRCMA
Clinical Skill Set
- Administer Injections (SQ, IM, ID, Gluteal)
- Insurance authorization and verification, reimbursement and referrals
- Medical Terminology, Laws and Ethics
- Knowledge of diagnostic (ICD-10) and procedural (CPT and HCPCS) coding
- Charting
- Electronic Health Records
- Minor Office Surgical Procedures
- Direct Patient Care
- Anatomy and Physiology Trained
- Prepares exam and treatment rooms with necessary instruments
- Provides ambulation training (wheelchair, walker, cane and crutches)
- Phlebotomy (Vacutainer, Syringe, Butterfly, Capillary sticks)
- Prepare patients for examinations
- Take vitals (BP, P, R, and T) and measure patient height and weight
- Perform EKG's and PFT's
- Answering Multi-line phones and relay messages accurately
- Working Knowledge of surgical asepsis, autoclave, and sterilization techniques
- Administer Strep, HCG pregnancy and flu tests
- Specimen Collection and analysis (Blood, UA, Stool and Sputum)
- Wound Care and suture removal
- Medical Front Desk (Appointment Scheduling, scan, fax, file and collect of co-pays and co-insurance)
- OSHA & HIPAA trained
- Collect patient history and chief complaints
Timeline
Medical Assistant
Brookhollow OBGYN
12.2024 - 02.2025
Customer Service Representative
Kelsey Seybold
09.2021 - 01.2023
Store Associate
Home Depot
02.2019 - 12.2020
Medical Assistant Program -
The College of Health Care Professions