Nykeira McCoy
Bryant,AR
Summary
Focused Healthcare team member offering 4-5 years of delivering exceptional patient service and managing documentation needs. Accustomed to communicating openly with healthcare staff to optimize treatments and care planning. Diligent in tracking patient details, managing laboratory samples and providing skilled mobility support. Hardworking Patient Care Assistant bringing proven direct support experience developed during healthcare career. Knowledgeable about paperwork procedures, mobility assistance and documentation requirements. Team-oriented and adaptable to changing needs. Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate. Skilled at operating within long-term care environments or outpatient centers. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Care Assistant
Home Helpers Group Llc
Little Rock, AR
06.2023 - Current
- Provided assistance to nurses and other healthcare professionals in the delivery of patient care.
- Monitored vital signs including pulse rate, temperature, respiration rate and blood pressure.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Answered call lights promptly to ensure timely response to patient needs.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Reported any changes in patient condition to the supervising nurse immediately.
- Used mobility devices to transport patients.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Assisted with daily activities such as bathing, grooming, dressing, feeding, and transferring patients.
Patient Care Assistant
Woodland Heights LLC
Little Rock, AR
05.2019 - Current
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Engaged with patient family and friends to provide courteous visit experience.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Promoted patient comfort by quickly responding to calls and handling diverse needs.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Helped maintain a clean environment in all areas assigned.
- Recorded patient conditions and vital signs before and after medical operations.
- Observed safety precautions when handling hazardous materials such as linens, soiled dressings or infectious waste.
- Provided emotional support for distressed patients and families during difficult times.
Lead Cashier
Burlington
Bryant, AR
09.2022 - 02.2023
- Responsible for opening and closing registers accurately according to established procedures.
- Greeted customers and provided excellent customer service.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Maintained a clean and organized work environment to ensure customer satisfaction.
- Addressed customer complaints promptly while remaining professional in challenging situations.
- Handled escalated customer service issues professionally and courteously.
- Processed returns and exchanges efficiently while adhering to company policies.
- Answered customer questions and provided store information.
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
- Managed the checkout process by monitoring long lines and calling additional staff if needed.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Reviewed stock levels and shelves and pulled new inventory from stockroom to replenish floor.
- Assisted with training new cashiers in departmental operations and procedures.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
Cashier
Taco Bueno
North Little Rock, AR
06.2018 - 12.2018
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Worked closely with front-end staff to assist customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Followed company security procedures for handling large sums of money.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Discounted purchases by scanning and redeeming coupons.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Cashier/Drive-Thru Cashier
Arbys Resturant
North Little Rock, AR
04.2018 - 06.2018
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Worked closely with front-end staff to assist customers.
- Learned roles of other departments to provide coverage and keep store operational.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Ensured compliance with all safety regulations within the store environment.
- Processed customer payments quickly and returned exact change and receipts.
- Welcomed customers, offering assistance to help find store items.
Education
High School Diploma -
North Little Rock High School
North Little Rock, AR05-2018
Some College (No Degree) - Bachelors Of Nursing
Pulaski Technical College
North Little Rock, ARSkills
- Vital Signs Documentation
- Vital Signs Monitoring
- Nursing Assistance
- Emotional Support
- Conflict Mediation
- Compassionate Care
- Behavioral Management
- Dementia Care
- Documentation
- Feeding Assistance
- Mobility Assistance
- Personal Hygiene Assistance
- Relationship Building
- Specimen Collection
- Written and Verbal Communication
- Patient Monitoring
- Safety Protocols
- Healthcare Operations
Certification
- PCA (Patient Care Assistant) Certification
- Pharmacy Technician License
References
References available upon request.
Timeline
Patient Care Assistant
Home Helpers Group Llc
06.2023 - Current
Lead Cashier
Burlington
09.2022 - 02.2023
Patient Care Assistant
Woodland Heights LLC
05.2019 - Current
Cashier
Taco Bueno
06.2018 - 12.2018
Cashier/Drive-Thru Cashier
Arbys Resturant
04.2018 - 06.2018
High School Diploma -
North Little Rock High School
Some College (No Degree) - Bachelors Of Nursing
Pulaski Technical College
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