Nykeria Brown
Laurens,SC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am also a dependable individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work History
Account Manager
DMC Atlanta
10.2022 - 04.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Educated clients on new products or services to increase customer engagement with brand.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Developed and implemented strategies to increase client retention.
Assembly Line Worker
ZF Transmissions Gray Court
04.2021 - 09.2022
- Assembled components of a variety of products, adhering to production specifications.
- Monitored assembly line operations and identified any issues or problems that arose.
- Inspected finished products for quality assurance purposes.
- Ensured work areas were kept clean and organized at all times.
- Collaborated with other departments to ensure smooth production process flow.
- Followed standard operating procedures while performing tasks on the assembly line.
- Communicated effectively with co-workers about production progress throughout shift hours.
- Worked quickly and efficiently while maintaining high standards of quality control.
- Recognized defective material and reported issues to management.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
Cashier
Zaxbys Resturant
02.2018 - 09.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Teaching English As A Second Language
Coastal Carolina University
High School Diploma -
Clinton High School
Clinton, SC06.2021
Skills
- Assembly
- Manufacturing
- Cycle counting
- Cashiering
- Warehouse Experience
- Pallet Jack Operations
- Materials Handling and Transport
- Customer Service
- Account Management
- Teamwork and Collaboration
Timeline
Account Manager
DMC Atlanta
10.2022 - 04.2024
Assembly Line Worker
ZF Transmissions Gray Court
04.2021 - 09.2022
Cashier
Zaxbys Resturant
02.2018 - 09.2022
Teaching English As A Second Language
Coastal Carolina University
High School Diploma -
Clinton High School
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