Nykeria Dixon
Palm Beach Gardens
Summary
Adept in enhancing customer experiences and security protocols, I excelled at Good Samaritan Regional Medical Center by providing top-tier customer service and addressing inquiries with compassion and professionalism. Skilled in managing high call volumes at Liberty Mutual and bolstering security measures at Allied Universal, I blend exceptional customer service abilities with robust security risk assessment skills, ensuring client satisfaction and safety.
Overview
2023
2023
years of professional experience
1
1
Certification
Work History
Customer Service
Good Samaritan Regional Medical Center
- Provided exceptional customer service, addressing passenger inquiries promptly and professionally.
- Provided exceptional customer service, addressing patient inquiries professionally and compassionately.
- Exhibited excellent communications and customer service relations skills.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Enhanced customer service by addressing inquiries and resolving issues promptly.
- Provided excellent customer service, addressing concerns promptly and courteously.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Maintained excellent customer service and positive attitude.
- Achieved consistent customer service excellence, maintaining positive attitude under pressure.
Call Center Representative
Liberty Mutual
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Met customer call guidelines for service levels, handle time and productivity.
Security
Allied Universal Security Services
02.2018 - 08.2022
- Enhanced network security through proactive risk assessments and implementation of robust security measures, protecting company data from potential breaches.
- Recognized and addressed potential security vulnerabilities by regularly reviewing and updating clients'' residential and workplace security systems.
- Frequently reviewed security cameras and reported security breaches to management.
- Trained new security personnel, sharing expertise to uplift overall capability of security forces.
Education
Some College -
Palm Beach State College
Lake Worth, FLHigh School Diploma -
William T Dwyer
Palm Beach Gardens, FL05.2018
Skills
- Customer service abilities
- Excellent customer service
- Customer service oversight
- Customer Service Recovery
Certification
HHA
Security license
- CPR/AED Certification
- Home Health Aide (HHA) Certification
Timeline
Security
Allied Universal Security Services
02.2018 - 08.2022
HHA
Security license
- CPR/AED Certification
- Home Health Aide (HHA) Certification
Customer Service
Good Samaritan Regional Medical Center
Call Center Representative
Liberty Mutual
Some College -
Palm Beach State College
High School Diploma -
William T Dwyer
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