Nykeria Grayson
Paterson
Summary
Dedicated to providing exceptional service and support to office visitors, prioritizing their needs for a seamless experience. Proficient in scheduling appointments, handling packages, and routing mail efficiently. Recognized for positive demeanor and outstanding interpersonal skills, consistently creating a welcoming environment for all.
Overview
7
7
years of professional experience
Work History
Coordinator
Broadway Home Care
10.2024 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Collaborated with IT to develop user-friendly project management tool, streamlining project tracking and reporting.
- Played key role in rebranding efforts, coordinating between design teams and marketing to ensure cohesive and impactful launch.
- Increased client satisfaction by facilitating clear and consistent communication between project teams and stakeholders.
- Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
ADMINISTRATIVE ASSISTANT
Paterson Task Force, Inc.
08.2021 - 08.2024
- Organized and maintained filing and document management systems by coordinating, archiving and purging files
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence
- Updated details in company database by keying in clients contacts and delivery dates
- Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office productivity
- Answered questions and responded to inquiries to deliver high level of service to clients
- Deposit Shelter check from state, Home Energy, Furniture program
- Manager over other co-workers
DATA ENTRY CLERK (Contract)
Express Staffing
06.2021 - 08.2021
- Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information
- Identified, corrected and reported data entry errors
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data
- Identified and corrected data entry errors to prevent duplication across systems
- Reviewed and updated account information in company computer system
- Adhered to strict data confidentiality policies to prevent information leakage
MEDICAL ASSISTANT RECEPTIONIST (Contract)
Woman Care OB/GYN
08.2020 - 02.2021
- Set up appointments for physician visits and procedures using calendar software
- Updated group medical records and technical library to promote smooth office operations
- Entered patient information into system, including insurance, demographics and health history
- Checked patients in and out for appointments and collected co-payments
- Called patients to confirm scheduled appointments and obtain additional details
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files
- Processed patient payments and scanned identification and insurance cards
- Protected patients by observing strict HIPAA guidelines
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments
- Took messages from patients and promptly relayed to appropriate staff
- Answered multi-line phone system and directed callers to requested personnel and departments
- Straightened up waiting room to maintain neat and organized space
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff
- Trained new staff on office procedures, insurance processes and medical terminology
CLIENT SERVICE REPRESENTATIVE (Contract)
Ciox Healthcare
07.2019 - 12.2019
- Documented conversations with customers to track requests, problems and solutions
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities
- Managed and updated physical and digital client account information to keep records accurate and current
- Greeted incoming customers to provide immediate, friendly and knowledgeable support
- Tracked down sources of special products and services to meet customers' special needs
- Shared detailed information regarding options to help customers make decisions
MEDICAL ASSISTANT (Contract)
Youth Consultation Services
02.2019 - 06.2019
- Performed preliminary physical tests to accurately record results in patient history summary
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
- Scheduled appointments for residents via phone and in person
- Educated patients about medications, procedures and physician's instructions
- Contacted pharmacies to submit and refill patients' prescriptions
- Take resident back and forth to appointment
MOBILE EXPERT
T-Mobile
04.2018 - 04.2019
- Welcomed guests and asked open-ended questions to best determine which products would meet needs
- Explained latest promotions, sales incentives and offerings to promote savings and drive sales
- Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling
- Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities
- Answered guest questions and walked through features of wireless devices to resolve confusion about device features
- Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship
- Detailed product features for customers to provide information for best decisions based on personal needs
- Used on-site computer systems to access figures and documentation associated with available service plans
- Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction
- Listened to customer needs, chose appropriate products and spent time explaining each item's functions and features
- Assisted customers both in person and by phone, answering questions about different products
- Diagnosed issues with cell phone performance, technical operations and specific applications
- Provided customers with service options based on current plan found in customer database
Education
Medical Assistant Certificate -
American Institute
Clifton, NJ03.2018
High School Diploma -
Eastside High School
Paterson, NJ06.2012
Skills
- Collecting information
- Verifying data accuracy
- Ability to type 65 WPM
- Error identification
- Data processing
- Multi-line phone proficiency
- Medical billing
- Excellent communication skills
- Customer service-oriented
- HIPAA guidelines
- Front desk operations
- Microsoft Office
- Time management
- Software (Epic, EmpowOr, Eclinical)
Timeline
Coordinator
Broadway Home Care
10.2024 - Current
ADMINISTRATIVE ASSISTANT
Paterson Task Force, Inc.
08.2021 - 08.2024
DATA ENTRY CLERK (Contract)
Express Staffing
06.2021 - 08.2021
MEDICAL ASSISTANT RECEPTIONIST (Contract)
Woman Care OB/GYN
08.2020 - 02.2021
CLIENT SERVICE REPRESENTATIVE (Contract)
Ciox Healthcare
07.2019 - 12.2019
MEDICAL ASSISTANT (Contract)
Youth Consultation Services
02.2019 - 06.2019
MOBILE EXPERT
T-Mobile
04.2018 - 04.2019
Medical Assistant Certificate -
American Institute
High School Diploma -
Eastside High School
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