NyKerria Shiver
Columbia,SC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative, Representative
Teleperformance
04.2020 - Current
- Manage approximately 50 calls a day & handle customer inquiry courteously, professionally.
- Provide exceptional customer experiences to bank customers/prospective customers.
- Actively listened to customers, resolve customer complaints, de-escalate emotional situations while using elevation procedures to meet customer needs.
- Solve problems for bank customers.
- Upsell bank products/services.
- Participates in team meetings about general or special assignments, required training sessions to stay informed about product updates & changes. Adheres to policy & procedures.
- Developed rapport with customers through active listening skills, leading to higher retention rates & positive feedback from clients.
Cashier, Customer Service Representative
Big Lots
08.2019 - 08.2020
- Assisted approximately 45 customers per shift.
- Lifted up to 30 pounds at once stocking merchandise.
- Cashier; handling cash/debit/check transactions.
Cashier
Publix
08.2019 - 01.2020
- Greet approximately 50-75 customers per shift.
- Complete cash/debit/check transactions.
- Bag customers groceries; assisted customers with loading groceries into vehicle.
Cashier
Dollar General
04.2019 - 08.2019
- Worked 2 jobs; Firehouse Subs), Greet customers
- Complete cash/debit/check transactions
- Stock produce/merchandise
- Assist customer needs
Team Member
Firehouse Subs
07.2017 - 08.2019
- (worked 2 jobs; Dollar General), Greet customers
- Complete cash/debit/check transactions
- Assemble customer orders
- Server
Sales Associate
Kohl’s
09.2018 - 12.2018
- Assist approximately 50 customers per shift.
- Stock merchandise on sales floor.
- Cashier; handling cash/debit/check transactions
- Omni-fulfillment; picking online order items off sales floor, packing, and shipping them off.
- Data entry, logging merchandise quantities and order shipments.
- Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 20%.
Customer Service Representative
Family Dollar
04.2018 - 10.2018
- Worked 2 jobs; Kohl’s), Assist customer needs
- Complete cash/debit/check transactions
- Stock produce/merchandise
Education
Diploma -
Irmo High School
Columbia, SC06.2017
Skills
- Customer Service
- Retail Cash Handling
- Customer Transactions
- Appointment Scheduling
- Complaint Resolution
- Call Management
- Data Entry
- Call Center Operations
- Client Relations
- Technical Support
- Problem Resolution
Timeline
Customer Service Representative, Representative
Teleperformance
04.2020 - Current
Cashier, Customer Service Representative
Big Lots
08.2019 - 08.2020
Cashier
Publix
08.2019 - 01.2020
Cashier
Dollar General
04.2019 - 08.2019
Sales Associate
Kohl’s
09.2018 - 12.2018
Customer Service Representative
Family Dollar
04.2018 - 10.2018
Team Member
Firehouse Subs
07.2017 - 08.2019
Diploma -
Irmo High School
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