Nykeshay Gales
Chicago,IL
Summary
Dedicated and results-driven operation specialist with a proven track record of optimizing processes and improving operational efficiency. Seeking an opportunity to leverage skills and experience to contribute to the success of a dynamic organization.
Overview
9
9
years of professional experience
Work History
Fulfillment Associate
Vivid Seats
05.2021 - Current
- Managed fulfillment process for Skybox and premium seating at various events, ensuring accurate and timely delivery of tickets and related materials to clients
- Coordinated with internal teams and external vendors to organize and execute logistics of Skybox events, including catering, amenities, and guest services
- Communicate directly with clients to fulfill special requests and ensure seamless experience during events, resulting in high levels of customer satisfaction and repeat business
- Maintained detailed records of inventory, orders, and customer interactions, providing valuable insights for process improvement and inventory management
- Collaborated with sales and marketing teams to promote Skybox packages and enhance overall customer experience.
Operations Specialist
Vivid Seats
04.2019 - 04.2021
- Managed inbound and outbound contacts, live chats, and emails, ensuring exceptional customer service to expedite order processing and resolution of customer inquiries
- Managed incoming customer inquiries via phone, email, and live chat, consistently meeting or exceeding customer satisfaction targets
- Collaborated with cross-functional teams to escalate and resolve complex customer issues, providing regular follow-up to ensure customer satisfaction
- Established key partnerships both internally and externally that contributed significantly toward achieving organizational objectives.
- Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
Customer Service Representative
Hennes & Mauritz LP
01.2015 - 04.2019
- Delivered exceptional customer support via incoming calls and emails, assisting with product information and service transactions
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained accurate records of received and shipped items by collecting and tracking relevant customer data
- Assisted customers with product information, order status, billing inquiries, and technical support, resolving issues in a timely and professional manner
- Contributed to development of training materials for new customer service representatives, sharing best practices and promoting a positive team environment
Education
High School Diploma -
Argo Community High School
Summit05.2009
Skills
- Excellent verbal and written communication skills
- Strong problem-solving and conflict resolution abilities
- Proficient in using customer relationship management software
- Ability to multitask and prioritize in a fast-paced environment
- Strong attention to detail and accuracy
- Proficient in inventory management software
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal abilities
- Knowledge of supply chain management principles
- Detail-oriented and able to work effectively under pressure
Timeline
Fulfillment Associate
Vivid Seats
05.2021 - Current
Operations Specialist
Vivid Seats
04.2019 - 04.2021
Customer Service Representative
Hennes & Mauritz LP
01.2015 - 04.2019
High School Diploma -
Argo Community High School
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