Nykia Johnson
Albany,GA
Summary
A motivated, driven, and passionate Administrative and Customer Service professional with at least 4 years of experience in the fields. Key attributes highlight a track record of proven leadership in the industry supporting clients or customers of all backgrounds. I value knowledge retention, accurate documentation, and finding sufficient solutions to conflict. Quick learner.
Overview
1
1
year of professional experience
Work History
Patient Care Associate
Always Caring
Albany, GA
01.2023 - 03.2024
- Provided direct patient care and support services in accordance with established standards and practices.
- Assisted patients with activities of daily living such as bathing, grooming, dressing and toileting.
- Administered medications to patients according to physician orders.
- Helped maintain a safe environment for the patient by ensuring that all medical equipment is functioning properly and securely stored when not in use.
Customer service representative
Conduent
- Offered technical support to clients on a variety of home appliance products
- Took inbound sales calls and transferred those calls to the appropriate sales personnel
- Member of inaugural software support team that expanded business for the company.
Customer Representative
Lincare
- Provide outcome-based solutions for our physician referral sources and existing patient population
- Submit new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departments
- Prepare and analyze the billing and setup paperwork for patient services
- Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization
- Recommend potential products or services to management by collecting patient information and analyzing customer needs
- Actively participate in the training of new customer service and sales personnel.
Patient Care Associate
LYP HEALTHCARE MANAGEMENT
- Ensuring awareness of the company and client communication
- Scheduling, rescheduling, and canceling appointments
- Connecting patients with care team members
- Interacting in a professional and compassionate manner with a senior population of patients as well as their caregivers and family members
- Empathy and highly developed active listening skills to discern concerns not directly stated by the patient/family member.
Education
High school -
North Clayton High School
Skills
- Loss Prevention
- Workload Prioritization
- Data Entry Analysis
- Marketing Upselling
- Accounts Payable
- Training/Supervision
- Computer Technology
- Inventory Control
- Project Management
- Community Relations
- Purchase Orders
- Clerical /Office Duties
- Telecommunications
- Quality Assurance
- Process Improvement
- Client Relationship Management
- Account Management
- Scheduling / Reservations
- Healthcare operations
- Behavior redirection
References
Daquan Durant, Mentor, (229)288-5441, ddaydurant@gmail.com
Timeline
Patient Care Associate
Always Caring
01.2023 - 03.2024
Customer service representative
Conduent
Customer Representative
Lincare
Patient Care Associate
LYP HEALTHCARE MANAGEMENT
High school -
North Clayton High School
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