Nykia Powell
GAITHERSBURG,MD
Summary
Experienced Operations Manager with over 10 years of experience in Healthcare Administration & Management. Excellent reputation for resolving problems and improving customer satisfaction. History of streamlining operations, increasing revenue and reducing costs to maximize business profits. Decisive and strategic leader with demonstrated track record of success in Healthcare Management. Seasoned Management Trainee adept at learning new information quickly to maximize performance. Hardworking and reliable team player dedicated to business success. Offering 10 years of experience and company-oriented mindset.
Overview
8
8
years of professional experience
Work History
Assistant Recruiting Director
NCG Associates
Alexandria, VA
04.2022 - Current
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Worked with senior leadership in overhauling Salesforce.
- Streamlined recruiting processes for entire team.
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
- Worked as effective team member while contributing to local and regional HR projects.
Chief Executive Officer
Superior Healthcare Leadership Staffing Agency
Laurel, MD
09.2020 - Current
- Identified new revenue generation opportunities to maximize bottom-line profitability.
- Directed market expansions to propel business forward, meet changing customer needs.
- Procured and coordinated new resources to achieve sales targets within optimal timeframes.
- Updated business processes, products and team makeups to generate more business opportunities and cater to audience needs.
- Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
- Implemented strong hiring and training techniques to promote team cohesiveness and streamline overall workflow.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
Health Center Assistant Manager
Planned Parenthood
Washington, DC
02.2020 - 09.2020
- Ensure that PPMW protocols, policies and procedures are followed and implemented
- Eased team transitions and new employee orientation through effective training and development.
- Reported issues to higher management with great detail.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Assisted in recruiting, hiring and training of team members.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
Healthcare Site Manager
Metropolitan Healthcare Services
Alexandria, VA
04.2016 - 06.2019
- Planned, coordinated and managed operations and field safety programs for building construction and infrastructure and public works projects.
- Interviewed, hired and trained new workers.
- Delegated assignments based on plans, project needs and knowledge of individual team members.
- Communicated daily with vendors to keep project fully operational.
- Trained managers of each department in safety protocols and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Provided general office administration, correspondence, filing and spreadsheet development.
- Coordinated site investigations, documented issues and escalated to executive teams.
- Assisted managers in interviewing and selecting new workers.
- Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
Outreach Representative
Deco Recovery Management LLC
Hyattsville, MD
07.2013 - 04.2015
- Work closely with other managers within all Medicaid Team on continuous process improvement of various aspects of Medicaid, Medicare, SSI, SDDI programs within the US
- Meet all evaluation and reporting requirements including overseeing quantitative and qualitative data collection and analysis
- Assess individuals to determine eligibility for Medicaid, SSI, SSDI
- Collaborates with hospitals and their patients so that hospitals are reimbursed for uncompensated care that are provided, and self-pay patients are guided through complex maze of applications
- Reference
- Available Upon Request
Education
Master of Science - Healthcare Services
Strayer University
Washington, DC06.2019
Bachelor of Science - Business Management
Westwood College
Arlington, VA06.2014
Skills
- Operational Oversight
- Strategic Planning
- Budgetary Oversight
- Planning and Execution
- Business Analysis
- Change and Growth Management
- Project Oversight
- Facebook Insights
- Management Team Leadership
- Approachable and Outgoing
Timeline
Assistant Recruiting Director
NCG Associates
04.2022 - Current
Chief Executive Officer
Superior Healthcare Leadership Staffing Agency
09.2020 - Current
Health Center Assistant Manager
Planned Parenthood
02.2020 - 09.2020
Healthcare Site Manager
Metropolitan Healthcare Services
04.2016 - 06.2019
Outreach Representative
Deco Recovery Management LLC
07.2013 - 04.2015
Master of Science - Healthcare Services
Strayer University
Bachelor of Science - Business Management
Westwood College
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