NYKIA RIVERA
Medical Office Manger
Columbia,SC
Summary
Dedicated and professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
1
1
Certification
Work History
BRANCH PRODUCT SUPPORT REPRESENTATIVE
Wells Fargo
Columbia, SC
11.2021 - Current
- Ability to provide strong customer service while listening, eliciting information, and comprehending customer issues
- Portray confidence and maintain a positive attitude in a fast-paced and ever changing environment.
- Provide 100% accurate, caring, and timely service.
- Perform cost benefit and needs research of existing and potential customers to meet their needs .
- Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Helping bankers with their day to day needs and problem solving
- Developed and maintained courteous and effective working relationships.
Manager
JIMMY JAZZ
COLUMBIA, SC
01.2013 - 06.2021
- Provide customer service by greeting and assisting customers, and responding customer inquiries and complaints. Monitor sales activities to ensure that customers receive satisfactory service and quality goods. Inventory stock and reorder when inventory drops to a specified level. Instruct staff on how to handle difficult and complicated sales. Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. Maximized performance by monitoring daily activities and mentoring team of 15 associates. Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Assistant Property Manager
AUSTIN WOODS
, SC
07.2019 - 02.2021
- Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local area. Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance. Investigate complaints, disturbances and violations and resolve problems following management rules and regulations. Negotiate sales, lease, or development of property and complete or review appropriate documents and forms. Conducted property showings to highlight features, answer questions and redirect concerns to close contracts. Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.
Education
High School Diploma -
Columbia High School
Columbia, SC05.2011
Skills
- Good listening skills
- POS systems expert
- Creative problem solving
- Training development aptitude
- Professional telephone demeanor
- Money handling abilities
- Administrative support
- Inbound and Outbound Calling
- Complaint resolution
- International sales support
- Sales expertise
- Recordkeeping and Documentation
Certification
Licensed Notary
Timeline
BRANCH PRODUCT SUPPORT REPRESENTATIVE
Wells Fargo
11.2021 - Current
Assistant Property Manager
AUSTIN WOODS
07.2019 - 02.2021
Manager
JIMMY JAZZ
01.2013 - 06.2021
High School Diploma -
Columbia High School