Summary
Overview
Work History
Education
Skills
Timeline
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Nykiah Thierry

Los Angeles,CA

Summary

Hello,

My name is Nykiah and I like to label myself as a Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Im Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives. Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Im a Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.

Overview

7
7
years of professional experience

Work History

Supervisor

Hudson News
Los Angeles, CA
11.2022 - Current
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Directed and supervised team of 15 employees in daily operations.
  • Created new strategies for improving customer service standards within the organization.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Participated in recruitment efforts by interviewing prospective candidates for open positions.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.
  • Led weekly team meetings to discuss progress, address issues, and plan future actions.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Coordinated with other department supervisors to ensure smooth workflow and project alignment.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Managed budget for department, ensuring all expenses stayed within allocated funds.
  • Responded to customer questions regarding products, prices and availability.
  • Managed team of XX employees, ensuring high productivity and quality standards were met.
  • Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
  • Complied with company policies, objectives and communication goals.
  • Implemented new operational procedures, increasing efficiency.
  • Identified opportunities for process improvements, leading to cost reductions and increased productivity.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Implemented quality control measures, significantly reducing error rates.
  • Trained new employees on company policies, job duties, and performance expectations.

Dispatcher

Panther Express Transportation & Logistics
Inglewood, CA
07.2021 - 07.2022
  • Maintained continuous monitoring of radio frequencies to facilitate effective communication with field personnel and dispatch office.
  • Verified driver credentials before assigning routes or tasks.
  • Created daily reports that included response times, call volumes, and other relevant data.
  • Engaged in collaborative team meetings discussing and implementing procedural and process modifications.
  • Addressed and resolved customer grievances concerning delays effectively.
  • Collaborated with local law enforcement agencies during live incident response.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Maintained logs of all incoming calls and assigned tasks.
  • Received and dispatched calls for emergency services.
  • Assigned drivers to appropriate routes based on customer needs.
  • Developed strategies for improving efficiency within the dispatch department.
  • Matched bills of lading and reconciled quantities to verify items shipped.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
  • Liaised with customers to provide logistics for drivers and coordinate delivery times.
  • Scheduled loads according to priority and available equipment.
  • Trained employees on triaging and dispatching procedures to properly handle daily calls.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Alerted personnel of road and weather hazards to minimize accidents and delays.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Supervised driver dispatching, route planning, and vehicle tracking for driving team.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
  • Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Tracked changes in computer system to keep records current and accurate.
  • Recorded results of service calls to create report summaries for senior management.
  • Arranged for repairs to restore service and schedules.
  • Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
  • Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
  • Maintained current knowledge of personnel in field and completed deliveries or delays.
  • Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.

Cashier/ Server/Assistant Manager

Buffalo Wild Wings
Los Angeles, CA
11.2018 - 05.2020
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Resolved customer complaints professionally in accordance with company policy.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Ensured compliance with all safety regulations within the store environment.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Issued receipts, refunds, credits or change due to customers.
  • Proficiently managed cash register operations while adeptly processing payments through different methods like cash, check, credit card, gift card or automatic debit.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Efficiently processed customer payments using a variety of methods including cash, check, and credit card through a cash register or POS system.
  • Worked closely with front-end staff to assist customers.
  • Managed and optimized trash removal and sanitation methods, resulting in well-organized aisles and a clean register area.
  • Demonstrated strong customer service skills through active listening and engagement with patrons.
  • Ensured accuracy in handling credit card, cash, and check payments.
  • Provided store information and responded to customer inquiries.
  • Provided comprehensive training to new team members on cash register operation, stock procedures, and customer services.
  • Collected payments and ensured accurate change was provided.
  • Used suggestive selling techniques to promote add-on sales.
  • Verified cash amounts in cash drawers at the start of each shift.
  • Efficiently reduced expenses through the effective use of coupon redemption strategies.
  • Answered phone calls to assist customers with questions and orders.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Counted and balanced cashier drawers.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Took prompt action to address employee grievances in alignment with company protocols.
  • Built and maintained productive relationships with employees.
  • Maintained current knowledge of store promotions to highlight sales to customers.

Cashier

Popeye's® Louisiana Kitchen
Los Angeles, CA
06.2018 - 10.2018
  • Stocked shelves with merchandise when needed.
  • Prepared beverages such as coffee, tea, soda.
  • Responded promptly to customer inquiries regarding menu items or special requests.
  • Properly stored all leftover food items after each shift.
  • Served meals to customers in a friendly and courteous manner.
  • Assisted in the preparation of food items according to recipes and instructions.
  • Followed established cash handling procedures when collecting payment from customers.
  • Operated dishwashing machines safely and efficiently.
  • Replenished condiments at customer tables as needed.
  • Maintained accurate records of sales transactions for end-of-day reports.
  • Organized take-out orders for customers who requested them.
  • Assisted with inventory management and restocking supplies as needed.
  • Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
  • Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
  • Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
  • Operated cash register to process cash, check, and credit card transactions.
  • Followed recipes and customer requests to prepare meals.
  • Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
  • Monitored inventory to keep adequate stock of food items and supplies.
  • Followed staff performance and service standards to deliver consistent and positive customer experiences.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Maintained safe food handling practices to prevent germ spread.
  • Made meals in accordance with company standards and requirements.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.

Customer Service Representative

Tiburs/EES
Los Angeles , CA
05.2017 - 12.2017
  • Resolved customer complaints promptly and efficiently.
  • Provided accurate information about products and services to customers.
  • Answered customer inquiries via phone, email, and chat.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed positive relationships with customers through friendly interactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Used approved scripts to de-escalate angry customers during telephone interactions.

Education

High School Diploma -

Crenshaw Arts-Technology Charter High School
Los Angeles, CA
06-2017

Some College (No Degree) - Science Education

El Camino College
Torrance, CA

Skills

  • Inventory Control
  • Schedule development
  • Staff Management
  • Operations Management
  • Business Development
  • Process Improvement
  • Strategic Planning
  • Employee Motivation
  • Data Analytics
  • Process Monitoring and Improvement
  • Training and mentoring
  • Inventory Oversight
  • Report Generation
  • Consultative Sales
  • Performance Management
  • Sales team training
  • Sales operations

Timeline

Supervisor

Hudson News
11.2022 - Current

Dispatcher

Panther Express Transportation & Logistics
07.2021 - 07.2022

Cashier/ Server/Assistant Manager

Buffalo Wild Wings
11.2018 - 05.2020

Cashier

Popeye's® Louisiana Kitchen
06.2018 - 10.2018

Customer Service Representative

Tiburs/EES
05.2017 - 12.2017

High School Diploma -

Crenshaw Arts-Technology Charter High School

Some College (No Degree) - Science Education

El Camino College

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Nykiah Thierry