Nykie Marley
Riverview,FL
Summary
Dedicated Retail Service Specialist focused on giving every customer top-notch support for any request. Handles high-volume work with organized approach by staying on top of routine needs and special requests. Offers valuable administrative, customer relations, and sales abilities.
Overview
7
7
years of professional experience
Work History
Automated Logistics Specialist
National Guard Army
12.2018 - Current
- Establish and maintain stock records and other documents, such as inventory, material control, accounting and supply reports.
- Review and verify quantities received against bills of contracts, purchase requests and shipping documents.
- Unload, unpack, count, segregate, palletize and store incoming supplies and equipment.
- Construct bins, shelving and other storage aids.
- Simplify and standardize the collection and use of maintenance data.
- Raise the quality and accuracy of performance, cost and parts data through improved maintenance management.
Property Maintenance Technician
Inn Town Suites
08.2024 - 04.2025
- Handled daily property needs such as removing brush and keeping walkways clear.
- Applied knowledge of plumbing, electrical and HVAC systems to prepare vacant units for occupancy.
- Liaised with facility management team to prioritize maintenance tasks effectively.
- Responded to emergency maintenance requests promptly to minimize impact.
- Maintained heating, ventilation, and air conditioning systems for optimal performance.
- Operated a variety of hand and power tools safely in performing repairs.
- Provided training to new staff on maintenance procedures and safety practices.
- Assisted in renovating spaces, including painting, drywall repair, and flooring installation.
- Repaired plumbing issues including leaks, clogs, and installation of fixtures.
- Planned and scheduled property maintenance work to consistently meet deadlines.
- Maintained outdoor areas, trash and snow removal as required.
Customer Service
MF6 Transport Services
05.2022 - 06.2024
- Displayed exceptional customer service by accurately and promptly processing customer service transactions.
- Delivered friendly and personable customer service.
- Maintained customer service desk and phone.
- Interacted to resolve customer service concerns.
- Provided prompt, accurate and friendly customer service.
Manager
House of Smokez
01.2020 - 04.2022
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Managed and motivated employees to be productive and engaged in work.
Cashier
Smoke City
06.2018 - 12.2019
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Learned duties for various positions and provided backup at key times.
Education
Business Administration and Management -
Tarrant County College
Fort Worth, TX08.2019
High School Diploma - undefined
Martin High School
Arlington, TX06.2018
Skills
- Computer skills
- Filing and faxing
- Data entry
- Customer Service experience
- Email Communication
- Stock control
- Supplies inventory
- Demand forecasting
- Stock storage
- Logistics planning
- Material control
- Driving/Delivery
- Conflict resolution
- Customer consulting
- Problem resolution
- Retail merchandising
- Account management
- Customer correspondence
- Retail sales professional
- Retail management
Timeline
Property Maintenance Technician
Inn Town Suites
08.2024 - 04.2025
Customer Service
MF6 Transport Services
05.2022 - 06.2024
Manager
House of Smokez
01.2020 - 04.2022
Automated Logistics Specialist
National Guard Army
12.2018 - Current
Cashier
Smoke City
06.2018 - 12.2019
High School Diploma - undefined
Martin High School
Business Administration and Management -
Tarrant County College
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