Results-driven Assistant Project Manager with a strong focus on quality control and project monitoring. Known for attention to detail and proactive problem resolution, contributing to successful project outcomes and enhanced customer experiences.
Overview
8
8
years of professional experience
Work History
Assistant Project Manager
Reinicke Athens Inc.
Athens, GA
03.2024 - Current
Supported documentation efforts, maintaining detailed records of project developments and changes.
Actively participated in weekly project reviews with senior management to discuss progress updates, challenges faced, potential solutions, and future plans.
Generated weekly and monthly status reports for helpful progress tracking.
Monitored project progress, ensuring adherence to timelines and quality standards.
Sales
Athens Dodge
Athens, GA
08.2020 - 01.2021
Conducted vehicle demonstrations, showcasing capabilities and addressing customer inquiries.
Developed strong product knowledge to effectively communicate features and benefits to customers.
Utilized CRM systems to track leads, manage follow-ups, and maintain client records.
Collaborated with finance team to facilitate financing options for customers.
Answered telephone and email inquiries from potential customers.
Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Customer Service Associate
Lowes Home Improvment
Athens, GA
01.2018 - 03.2024
Assisted customers in locating products and resolving inquiries efficiently.
Provided detailed product knowledge to enhance customer satisfaction.
Trained new associates on customer service protocols and operational procedures.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
Managed multiple customer queries simultaneously, ensuring timely and accurate responses.