NYKOYA RANDLE-HAYNES
Auburn Hills,MI
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
12
12
years of professional experience
Work History
Controller
Spire Integrated Systems
Troy, MI
05.2021 - Current
- Completed journal entries, reconciliations and account analysis to prepare quarterly financial documents and general account management.
- Created and distributed reports on internal and external finances, audits and budgets.
- Used QuickBooks and IPoint software to prepare external audit documentation and financial reports to assist management in operational planning and key decision making
- Assisted with calendars/schedule
- Made travel and meeting arrangements
- Managed over 50 incoming calls, monitor voicemail
- Assisted Operations Manager with day to day production tasks
- Assisted project managers with change orders, project tracking and status updates
- Process control – update and enforce processes
Underwriter
United Wholesale Mortgage
Pontiac, MI
09.2020 - 05.2021
- Evaluated debt ratio, loan-to-value ratios, credit scores property valuations and various other factors when making underwriting decisions.
- Monitored underwriting teams performance and provided mentoring to achieve personal and department production goals.
- Met with customers, agents and brokers to negotiate coverage, price and service delivery.
- Calculated group and individual renewal rates based on customers background, industry and demographic information.
- Managed over 50 customer calls per day
Accounts Receivable Specialist (Part-time)
McNeely Law Group, P.C
Rochester Hills, MI
06.2019 - 04.2020
- Processed accounting receivables and incoming payments in compliance with financial policies and procedures
- Performed day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables' data
- Prepared bills receivable, invoices and bank deposits
Bookkeeper/Administrative Assistant (Part-time)
Trademark Construction
Royal Oak, MI
03.2017 - 06.2019
- Provided bookkeeping and various back office and administrative support tasks for company, without oversight
- Performed duties such as financial record keeping, creating invoices, purchasing supplies, and working on special projects
- Answered non-routine correspondence and assembled confidential and sensitive information
- Dealt with customers, diverse group of important external callers and visitors as well as internal contacts at all levels of organization
- Utilized independent judgment to plan, prioritize and organize diversified workload
- Bookkeeping responsibilities included computing, classifying and recording of financial transactions to ensure financial records of organization are accurate; performing routine financial calculations and general ledger duties; checking accuracy of calculations performed by other employees
Controller
Spire Integrated Systems
Troy, MI
10.2013 - 05.2016
- Handled all internal processes – A/R, A/P, purchase orders, invoicing and reconciliations for all banking and credit card statements
- Prepared financial statements & analyzed financial information, applying accounting principles and procedures
- Supervised 10 – 15 staff
- Accomplishments:
- Developed employee handbook, clarifying processes for each department, and creating departmental budgets – this written policy dispelled myths, established company culture and developed consistency in workplace
- Promoted to Controller position after one year – originally hired to oversee day-to-day company financials and to ensure accurate reporting – learned accounting principles, mastered software & created policies
- Utilized leadership abilities to introduce process mapping, which inspired and motivated others
Disbursement Analyst
Title Source
Detroit, MI
03.2012 - 04.2013
- Verified settlement statements for correct amounts and payees, addresses and payoff amounts.
- Balanced files to lenders wire amount and provided lenders with documents required for funding.
- Accurately disbursed all loans and completed accounting reports to verify that ledgers were balanced correctly for payoffs, homeowners, insurance and property taxes
- Developed training manual for new hires – efforts resulted in error rates dramatically dropping and provided employees confidence
- Proper training also increased customer satisfaction
Business Coordinator
Ed Schmid Ford
Ferndale, MI
08.2004 - 05.2008
- Hired to generate leads by profiling clients and presenting and advertising to enhance workplace
- Built client and business relationships
- Organized and prepared presentations for mid and upper management to improve overall performance of company
- Received Minority Dealers Operations Automotive Excellence Award from Ford Motor Company in 2004 & 2005
- Implemented Business Develop Center – allowed company to be able to follow up and manage CRM, improve service satisfaction, and generate more sales leads
Education
B.S - Business Administration
Ohio Valley University
Vienna, WV05.2006
Skills
- Time management
- Risk management
- Relationship building
- Business Development
- Data analysis
- Excellent Communication
- MS Office
- Customer Service Skills
- Travel Arrangements
- Scheduling
- Team Meetings
- Expense Reports
- Understanding Of Human Resources
- Business Support
- Administration Knowledge
- Customer Service Experience
Accomplishments
- Recipient of Minority Dealers Operations Automotive Excellence Award from Ford Motor
- Ompany in 2004 & 2005
- Created and Implemented a dealership Business Develop Center – this allowed the company to be able to follow up and manage CRM, improve service satisfaction, and generate more sales leads
- Kills Used:
- Ustomer service, software, written and verbal communication technology
Additional Information
- Other Awards and Achievements , High School Valedictorian 4 year college scholar athlete Dean’s list all four years Professional basketball player for Memphis Lady Blazers 2006-2007 Basketball Free agent camp with the WNBA Washington Mystics team Minority Dealers Operations Automotive Excellence Award from Ford Motor Company in 2004 & 2005
Timeline
Controller
Spire Integrated Systems
05.2021 - Current
Underwriter
United Wholesale Mortgage
09.2020 - 05.2021
Accounts Receivable Specialist (Part-time)
McNeely Law Group, P.C
06.2019 - 04.2020
Bookkeeper/Administrative Assistant (Part-time)
Trademark Construction
03.2017 - 06.2019
Controller
Spire Integrated Systems
10.2013 - 05.2016
Disbursement Analyst
Title Source
03.2012 - 04.2013
Business Coordinator
Ed Schmid Ford
08.2004 - 05.2008
B.S - Business Administration
Ohio Valley University