Nyla Anderson
Indianapolis,IN
Summary
Skilled Advanced Medical Support Assistant with experience in healthcare administration and patient services. Strengths include effective communication, multitasking, and ability to work under pressure while maintaining attention to detail. Previous roles have demonstrated clear impact through improved office efficiency and high levels of patient satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant (FULL TIME)
VA Hospital
Indianapolis, IN
12.2022 - Current
- Safely recorded patient data in the electronic health record system.
- Provided clear instructions to patients regarding their upcoming visits.
- Welcomed and assisted patients upon check-in by providing required documentation.
- Verified insurance information prior to appointment booking.
- Offered support with other job duties at the behest of management.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Guaranteed compliance with HIPAA regulations during the handling of confidential information.
- Maintained accurate records of patient appointments in computer system.
- Conducted outbound calls to remind patients of upcoming appointments.
- Worked collaboratively with other team members to meet departmental goals.
- Reviewed patient medical history documents prior to appointment scheduling.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Resolved customer complaints in a professional manner.
- Provided timely, courteous, and knowledgeable responses to information requests.
Home Health Caregiver (FULL TIME)
Optimal Senior Care Solutions
Indianapolis, IN
05.2022 - 11.2023
- Administered medications as directed and documented medication administration in accordance with established policies and procedures.
- Provided companionship services including reading aloud, playing games or engaging in conversation with clients.
- Developed individualized care plans for each client based on their unique needs.
- Provided assistance to patients with activities of daily living, such as bathing, grooming and toileting.
- Maintained a clean and safe environment for the client; changing bed linens, cleaning bathrooms, vacuuming carpets, washing dishes, laundry.
- Demonstrated commitment to patient privacy by following HIPAA guidelines for data confidentiality.
- Organized and administered medications on schedules, alleviating symptoms and enhancing quality of life.
- Managed patient transportation and appointment scheduling.
Dental Front Office Receptionist
Westend Dental
Indianapolis, IN
03.2021 - 12.2021
- Assisted with the preparation of documents such as medical histories, insurance forms and consent forms.
- Processed credit card transactions for payment of services rendered.
- Created charts for new patients prior to their appointment date.
- Facilitated communication between patients and dental providers through relaying messages accurately.
- Maintained inventory of office supplies and ordered new materials when needed.
- Answered phone calls, scheduled appointments and verified patient insurance coverage.
- Prepared daily reports detailing the number of appointments scheduled, cancelled or rescheduled.
- Resolved billing issues with insurance companies in a timely manner.
- Achieved efficient management of administrative tasks by accurately checking patients in/out, verifying their insurance benefits, and collecting co-payments.
Education
High School Diploma -
Lawrence Central High School
Indianapolis, IN06-2020
Skills
- Patient Scheduling
- Medical terminology understanding
- Recordkeeping skills
- Patient-focused care
- Adaptable
- Data Entry
- Conflict resolution techniques
- Team collaboration skills
- Detail Oriented
- Reliability
- Phone and Email Etiquette
- Organizational Skills
Certification
- CPR Certified
- MSA Certified
Accomplishments
- Team excellence award- Led training sessions for staff, enhancing their proficiency in the new system and applying their knowledge into daily operations.
- Patient Care Excellence award - outstanding commitment to patient care.
References
References available upon request.
Timeline
Advanced Medical Support Assistant (FULL TIME)
VA Hospital
12.2022 - Current
Home Health Caregiver (FULL TIME)
Optimal Senior Care Solutions
05.2022 - 11.2023
Dental Front Office Receptionist
Westend Dental
03.2021 - 12.2021
High School Diploma -
Lawrence Central High School
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