Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nyla Bain

Canton

Summary

Developed outstanding communication and organizational skills in fast-paced, customer-focused environment. Skilled in managing schedules, handling inquiries, and providing top-notch service. Looking to transition into new field where these transferable skills can contribute to team success and overall efficiency.

Friendly and organized with excellent interpersonal skills and positive, upbeat approach. Familiar with office software and administrative tasks, including scheduling and communication. Committed to providing welcoming environment and ensuring smooth daily operations.

Professional hospitality worker with significant experience in high-end service environments. Skilled in delivering exceptional customer service, ensuring guest satisfaction, and maintaining clean and organized workspace. Strong focus on teamwork, adaptability, and effective communication. Known for reliability, attention to detail, and proactive approach to meeting client needs.

Overview

5
5
years of professional experience

Work History

Pool Server

Glenmoor Country Club
06.2025 - Current
  • Provided exceptional customer service to enhance guest experience at poolside.
  • Maintained knowledge of menu offerings to provide informed recommendations to guests.
  • Handled cash transactions accurately, contributing to smooth financial operations at the pool bar.
  • Worked efficiently to deliver alcoholic beverages to customers and never had any complaints.
  • Provided exceptional tableside service by anticipating guest needs and monitoring satisfaction throughout their visit.
  • Increased beverage sales through effective upselling techniques and personalized recommendations.
  • Served meals to customers according to established guidelines.
  • Refilled beverage glasses, cleared and reset tables, and stocked service areas.
  • Collaborated with team members to create a welcoming atmosphere for club patrons.

Florist

Moyers Nursery
05.2024 - Current
  • Assisted customers in selecting appropriate flowers and arrangements based on preferences.
  • Learned proper care techniques for different flower types to extend longevity of arrangements.
  • Maintained fresh inventory through proper rotation, storage, and display methods.
  • Contributed to a positive work environment through collaborative problem-solving and supportive teamwork among staff members.
  • Optimized workflow efficiency by organizing tools/materials necessary for specific projects in advance.
  • Collaborated with clients to design custom floral arrangements for weddings, events, and special occasions.
  • Built strong relationships with vendors to ensure timely delivery of high-quality products at competitive prices.

Receptionist

Boys and Girls Club of Massillon
07.2020 - 07.2023
  • Managed front desk operations, ensuring smooth check-in and check-out processes.
  • Coordinated appointment scheduling for staff and clients, optimizing office workflow.
  • Handled incoming calls and inquiries with professionalism, providing accurate information.
  • Supported administrative tasks, including filing documents and data entry accuracy.
  • Collaborated with team members to enhance customer service delivery and satisfaction.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Education

High School Diploma -

Massillon Washington High School
Massillon, OH
05-2023

No Degree - Psychology

Ohio University
Athens, OH
05-2027

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Barista skills
  • Clear communication
  • Beverage preparation

Timeline

Pool Server

Glenmoor Country Club
06.2025 - Current

Florist

Moyers Nursery
05.2024 - Current

Receptionist

Boys and Girls Club of Massillon
07.2020 - 07.2023

High School Diploma -

Massillon Washington High School

No Degree - Psychology

Ohio University