Nyla Brandao
Baton Rouge,LA
Summary
Well-rounded [Guest Advocate] committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Reliable and enthusiastic with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and customer satifaction. Known for remaining poised and calm in busy environments.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
European wax center
BATON ROUGE, LA
11.2023 - Current
- Greeted customers warmly and made them feel welcome.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Guest Advocate
Target
Braintree, MA
05.2020 - Current
- Welcomed large volume of guests and improved overall customer service.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Identified issues and established facts to produce practical decisions and solutions for guests.
- Organized and cleaned lobby and reception areas, fostering strong visual presentation.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Handled payment processing and provided customers with receipts and proper bills and change.
Daycare Worker
Weymouth Club
Braintree, MA
06.2018 - 03.2020
- Enforced rules to teach good manners and maintain safe environment.
- Secured indoor and outdoor premises to protect children.
- Developed and enforced positive strategies to encourage good behavior.
- Observed behavioral issues to alert parents or guardians.
- Sanitized toys and tables to maintain clean, safe environment.
- Instructed children on good sanitary habits when washing hands, using bathroom or eating.
- Assisted children in development of social, communication and problem-solving skills.
- Guided children through engaging and productive activities to foster fun learning environment.
Education
Braintree High School
Braintree, MA06.2022
Some College (No Degree) - Sports Administration W/ Criminology Minor
Louisiana State University And A&M College
Baton Rouge, LASkills
- Issue Resolution
- Verbal and Written Communication
- Customer Service
- Building Customer Trust and Loyalty
- Information Confidentiality
- Guest Orientation
- Order and Refund Processing
- Team Management
Timeline
Front Desk Receptionist
European wax center
11.2023 - Current
Guest Advocate
Target
05.2020 - Current
Daycare Worker
Weymouth Club
06.2018 - 03.2020
Braintree High School
Some College (No Degree) - Sports Administration W/ Criminology Minor
Louisiana State University And A&M College
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