Nyla Broadway
Arlington
Summary
.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Debt Collector
North Texas Toll Authority
12.2023 - Current
- Maintained high volume of calls and met demands of busy and productive group.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
Customer Service Associate
Walgreens
06.2022 - Current
- Engaged with customers to establish rapport and foster satisfaction.
- Managed inventory placement on retail displays.
- Demonstrated ability to manage various tasks concurrently under pressure.
Customer Service Representative
Spectrum
04.2024 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Production Worker
PepsiCo
06.2023 - 08.2023
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
- Managed inventory levels to prevent production delays.
Kitting Associate
HelloFresh
02.2023 - 07.2023
- Ensured items were securely placed in bags for customer satisfaction.
- Enhanced team collaboration for project success.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
Remote Customer Service Representative
Verizon
01.2023 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Sales Associate
Ross Dress For Less
10.2021 - 03.2022
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
Costumer Service Representative
Black distributors LLC
03.2019 - 02.2022
- Take incoming calls from customers to schedule transportation pick-up/ drop-offs.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Housekeeping
Comfort Inn by Choice Hotels
03.2021 - 06.2021
- Conducted thorough cleaning of various areas.
- Ensured timely completion of assignments.
- Expertise in effective communication techniques.
- Led onboarding sessions.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
Sales Associate
Madrag Clothing Store
04.2020 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Daycare Worker
Meme Playhouse
04.2019 - 08.2020
- Create a fun safe environment for children
- Change diapers
- Making sure children know their A,B,C’s , Age
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Meticulously sanitized toys and play equipment.
- Encouraged good behaviors using positive reinforcement methods.
- Maintained child-friendly environment with access to outdoor activities.
- Increased parent satisfaction with regular communication about their child''s progress and daily experiences.
Lead Daycare Teacher
Kinder Prep Academy
06.2018 - 10.2019
- Created an environment conducive to both safety and fun.
- Developed positive relationships with parents, resulting in increased parental involvement and support for their child''s education.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
Sales Associate
Bath & Body Works
01.2019 - 06.2019
- 1. Stocking
- 2. Costumer service
- 3. Cashier
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
High school or equivalent - undefined
Watson Chapel High School
Pine Bluff, AR05.2019
Skills
- Call center experience
- Patience and persistence
- Goal-oriented mindset
- Account management
- Payment acceptance
- Call center background
- Teamwork
- Active listening
- Professionalism
- Pleasant telephone demeanor
- Account reconciliation
- Time management abilities
- Creative problem solving
- Adaptability and flexibility
- Effective communication
Certification
- CPR Certification
- First Aid Certification
Languages
English
Full Professional
Timeline
Customer Service Representative
Spectrum
04.2024 - 02.2025
Debt Collector
North Texas Toll Authority
12.2023 - Current
Production Worker
PepsiCo
06.2023 - 08.2023
Kitting Associate
HelloFresh
02.2023 - 07.2023
Remote Customer Service Representative
Verizon
01.2023 - 06.2023
Customer Service Associate
Walgreens
06.2022 - Current
Sales Associate
Ross Dress For Less
10.2021 - 03.2022
Housekeeping
Comfort Inn by Choice Hotels
03.2021 - 06.2021
Sales Associate
Madrag Clothing Store
04.2020 - 01.2021
Daycare Worker
Meme Playhouse
04.2019 - 08.2020
Costumer Service Representative
Black distributors LLC
03.2019 - 02.2022
Sales Associate
Bath & Body Works
01.2019 - 06.2019
Lead Daycare Teacher
Kinder Prep Academy
06.2018 - 10.2019
High school or equivalent - undefined
Watson Chapel High School
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