Summary
Overview
Work History
Education
Skills
Timeline
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Nyla Brown

Nyla Brown

Charlotte ,NC

Summary

Dynamic professional with extensive experience in customer service and team development, notably at McDonald's. Proven track record in employee training and decision-making, enhancing team performance and customer satisfaction. Skilled in cash handling and adept at resolving customer complaints, consistently delivering high-quality service and fostering loyalty.

Overview

5
5
years of professional experience

Work History

Shift Manager

McDonald's
01.2025 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.

Customer Support Representative

CVS Pharmacy
06.2024 - 12.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Provided empathetic support for customers experiencing difficulties or dissatisfaction, resulting in improved loyalty.
  • Consistently received positive feedback from both customers and colleagues alike due to dedication towards outstanding service delivery.
  • Boosted customer loyalty, attentively handling each case and providing personalized solutions.
  • Played key role in achieving high customer service ratings through consistent performance and dedication to quality.
  • Developed comprehensive product knowledge, becoming go-to resource for both customers and colleagues.

Housekeeper

Comfort Inn & Suites
06.2024 - 11.2024
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.

Customer Support Representative

Apple
01.2024 - 06.2024
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
  • Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
  • Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
  • Exceeded performance metrics by consistently providing high-quality support to clients.
  • Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.

Supervisor

Sam's Club
09.2022 - 09.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Cashier

Sam's Club
06.2022 - 03.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.

Cashier Team Lead

Giant Food Stores
06.2022 - 03.2023
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Trained team members on cash register operation and cash handling.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Processed refunds and exchanges in accordance with company policy.

Crew Trainer

McDonald's
03.2020 - 05.2022
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Initiated weekly review meetings to assess progress and address any areas for improvement, ensuring high-quality service.

Education

Associate - Medical Assistant

Penn Foster Career School
Scranton, PA

Central Dauphin East High
Harrisburg, PA
06.2022

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Handling customer complaints
  • Team development
  • Interpersonal skills

Timeline

Shift Manager

McDonald's
01.2025 - Current

Customer Support Representative

CVS Pharmacy
06.2024 - 12.2024

Housekeeper

Comfort Inn & Suites
06.2024 - 11.2024

Customer Support Representative

Apple
01.2024 - 06.2024

Supervisor

Sam's Club
09.2022 - 09.2023

Cashier

Sam's Club
06.2022 - 03.2023

Cashier Team Lead

Giant Food Stores
06.2022 - 03.2023

Crew Trainer

McDonald's
03.2020 - 05.2022

Associate - Medical Assistant

Penn Foster Career School

Central Dauphin East High

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