Nyla Brown
Charlotte ,NC
Summary
Dynamic professional with extensive experience in customer service and team development, notably at McDonald's. Proven track record in employee training and decision-making, enhancing team performance and customer satisfaction. Skilled in cash handling and adept at resolving customer complaints, consistently delivering high-quality service and fostering loyalty.
Overview
5
5
years of professional experience
Work History
Shift Manager
McDonald's
Charlotte NC
01.2025 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Customer Support Representative
CVS Pharmacy
Charlotte NC
06.2024 - 12.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided empathetic support for customers experiencing difficulties or dissatisfaction, resulting in improved loyalty.
- Consistently received positive feedback from both customers and colleagues alike due to dedication towards outstanding service delivery.
- Boosted customer loyalty, attentively handling each case and providing personalized solutions.
- Played key role in achieving high customer service ratings through consistent performance and dedication to quality.
- Developed comprehensive product knowledge, becoming go-to resource for both customers and colleagues.
Housekeeper
Comfort Inn & Suites
Harrisburg, PA
06.2024 - 11.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Customer Support Representative
Apple
Charlotte NC
01.2024 - 06.2024
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Exceeded performance metrics by consistently providing high-quality support to clients.
- Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
Supervisor
Sam's Club
09.2022 - 09.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Cashier
Sam's Club
Harrisburg, PA
06.2022 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier Team Lead
Giant Food Stores
Harrisburg, PA
06.2022 - 03.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Trained team members on cash register operation and cash handling.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
Crew Trainer
McDonald's
Harrisburg, PA
03.2020 - 05.2022
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Initiated weekly review meetings to assess progress and address any areas for improvement, ensuring high-quality service.
Education
Associate - Medical Assistant
Penn Foster Career School
Scranton, PACentral Dauphin East High
Harrisburg, PA06.2022
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Handling customer complaints
- Team development
- Interpersonal skills
Timeline
Shift Manager
McDonald's
01.2025 - Current
Customer Support Representative
CVS Pharmacy
06.2024 - 12.2024
Housekeeper
Comfort Inn & Suites
06.2024 - 11.2024
Customer Support Representative
Apple
01.2024 - 06.2024
Supervisor
Sam's Club
09.2022 - 09.2023
Cashier
Sam's Club
06.2022 - 03.2023
Cashier Team Lead
Giant Food Stores
06.2022 - 03.2023
Crew Trainer
McDonald's
03.2020 - 05.2022
Associate - Medical Assistant
Penn Foster Career School
Central Dauphin East High