Nyla Collier
Huntsville
Summary
Dynamic professional with extensive experience in customer service and team leadership at Catering by Narvell. Proven ability to enhance customer satisfaction and foster a positive work environment. Skilled in conflict resolution and inventory management, consistently achieving operational goals while maintaining high standards of service and teamwork.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Catering by Narvell
05.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Restaurant Receptionist
Catering by Narvell
05.2021 - Current
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Handled customer concerns with diplomacy, working towards satisfactory resolutions while maintaining a positive atmosphere.
- Contributed to creating a positive workplace culture that promoted teamwork among all staff levels within the restaurant.
- Assisted the manager in monitoring inventory levels of front-of-house supplies, ensuring adequate stock for daily operations.
Medical Receptionist
Creekside Family Practice
09.2024 - 11.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Summer Camp Counselor
Hogan Family YMCA
05.2024 - 08.2024
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Supported children by actively listening and offering encouragement.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Implemented camp activities fostering physical, social, and emotional growth.
- Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
- Fostered a supportive and inclusive environment for all campers, promoting teamwork and respect among peers.
Drive Thru/Drive-Thru Cashier
Jim N Nicks Bar-B-Q
12.2023 - 04.2024
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Developed strong communication skills while interacting with diverse clientele daily.
Education
No Degree - Kinesiology
University of Montevallo
Montevallo, AL05-2027
Associate of Science - Kinesiology
Calhoun Community College
Huntsville, AL07-2025
Skills
- Patient care
- Healthcare documentation
- Basic life support
- Customer service
- Team collaboration
- Problem solving
- Conflict resolution
- Money handling
- Team leadership
- Decision-making
- Time management
- Staff training and development
- Team motivation
- Goal setting
- Staff development
- Strategic planning
Timeline
Medical Receptionist
Creekside Family Practice
09.2024 - 11.2024
Summer Camp Counselor
Hogan Family YMCA
05.2024 - 08.2024
Drive Thru/Drive-Thru Cashier
Jim N Nicks Bar-B-Q
12.2023 - 04.2024
Assistant Manager
Catering by Narvell
05.2023 - Current
Restaurant Receptionist
Catering by Narvell
05.2021 - Current
No Degree - Kinesiology
University of Montevallo
Associate of Science - Kinesiology
Calhoun Community College
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