Summary
Overview
Work History
Education
Skills
Timeline
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Nyla Gibbs

Summary

Reliable and motivated professional with over seven years of experience in customer service, logistics, and hospitality. Skilled at handling fast-paced environments while keeping guests and clients satisfied. Known for being detail-oriented, dependable, and easy to work with, while bringing strong problem-solving and multitasking skills to every role. Looking to bring my experience and work ethic to a team where I can deliver excellent service, and contribute to smooth daily operations.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work History

Brand Founder

Entrepreneurial Experience
Philadelphia
01.2025 - Current
  • Developed brand strategies, marketing campaigns, and product launches for lifestyle and empowerment brand.
  • Managed inventory, customer service, and online sales operations.
  • Created products and digital resources centered on self-love, lifestyle, and empowerment.

Independent Contractor

Lyft / DoorDash
Philadelphia
04.2024 - Current
  • Provide reliable and safe transportation and food delivery services to diverse customers.
  • Demonstrate strong time management and route planning to meet deadlines and maximize efficiency.
  • Maintain high customer satisfaction ratings through professionalism, problem-solving, and clear communication.
  • Manage scheduling, recordkeeping, and vehicle upkeep as part of independent business operations.

Driver

Amazon
Philadelphia
03.2022 - 04.2024
  • Loaded and organized trucks under strict timelines.
  • Utilized mobile logistics technology to maintain accurate delivery records and ensure compliance.
  • Trained and assisted new hires, improving onboarding and delivery efficiency.
  • Reviewed daily documents and routes, reporting and resolving errors.
  • Delivered goods and services in an efficient and accurate manner.
  • Inspected vehicles before and after trips to assess performance and maintenance requirements.

Lead Barista

Starbucks
Philadelphia
01.2020 - 07.2020
  • Delivered professional development courses on various customer service topics.
  • Performed stock checks and maintained accurate records, placing replenishment orders promptly.
  • Prepared and served customer food orders, ensuring compliance with safety standards.
  • Held keys and managed deposits and scheduling responsibilities.

Sales Associate

Ross
Philadelphia
04.2019 - 12.2019
  • Answered customer questions and resolved issues with professionalism.
  • Completed administrative paperwork efficiently to support store operations.
  • Optimized store processes to ensure high team performance.

Lead Sales Associate

Lord & Taylor
King of Prussia
07.2017 - 03.2019
  • Analyzed daily management reports to minimize work volume and improve accuracy.
  • Oversaw sales floor organization while providing quality customer service.
  • Increased customer satisfaction by implementing interaction strategies.
  • Supported management by fostering a positive team environment and achieving sales goals.

Education

Psychology -

Delaware Community College
Media, PA
08.2023 - 05.2026

Psychology - Business

Community College of Philadelphia
Philadelphia, PA
06.2019 - 05.2020

Skills

  • Microsoft Office and Google Workspace
  • POS systems
  • Logistics and delivery applications
  • Customer service
  • Active listening
  • Problem solving
  • Time management
  • Critical thinking
  • Oral and written communication
  • Business operations
  • Multitasking
  • Conflict resolution
  • Attention to detail
  • Hospitality

Timeline

Brand Founder

Entrepreneurial Experience
01.2025 - Current

Independent Contractor

Lyft / DoorDash
04.2024 - Current

Psychology -

Delaware Community College
08.2023 - 05.2026

Driver

Amazon
03.2022 - 04.2024

Lead Barista

Starbucks
01.2020 - 07.2020

Psychology - Business

Community College of Philadelphia
06.2019 - 05.2020

Sales Associate

Ross
04.2019 - 12.2019

Lead Sales Associate

Lord & Taylor
07.2017 - 03.2019

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Nyla Gibbs