Excel
Nyla Hardnett
Macon,GA
Summary
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Assistant Manager
Wellcare
Macon, GA
08.2020 - 10.2022
- Managed customer complaints effectively, offering solutions that exceeded expectations
- Provided exceptional support during peak hours as well as holidays and special events
- Managed 50+ incoming calls each day with utmost professionalism and knowledgeable service
- Refunded money and adjusted bills to resolve customer service or billing complaints
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Cross-trained and provided backup support for organizational leadership.
Data Entry/Account Administrative Representative
Amazon
Macon, GA
07.2019 - 08.2020
- Assisted in annual budget development by providing accurate financial data analysis and forecasting.
- Collaborated with accounts receivable department to expedite payment collection, improving cash flow for company.
- Provided training support for new team members, facilitating their smooth integration into established workflows.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
- Managed over 50 customers calls per day.
- Input financial data and produced reports using excel
Customer Services Representative
CGTC
Macon, NC
01.2017 - 06.2019
- Increased Sales by 10%
- Managed over 50 customer calls per day.
- Worked effectively in fast-paced environments
- Participated in team projects, demonstrating ability to work collaboratively and effectively
- Developed strong communication and organizational skills through working on group projects
- Proven ability to develop and implement creative solutions to complex problems
- Strengthened communication skills through regular interactions with others
Education
Marketing Degree - Marketing
Long Island University
Brooklyn 09.2020 - Current
Skills
Clerical Support
Data Entry
Customer Service
Billing Adjustments and Refunds
Salesforce CRM
References
References available upon request
Software
Microsoft
Timeline
Marketing Degree - Marketing
Long Island University
09.2020 - Current
Customer Service Assistant Manager
Wellcare
08.2020 - 10.2022
Data Entry/Account Administrative Representative
Amazon
07.2019 - 08.2020
Customer Services Representative
CGTC
01.2017 - 06.2019