Nyla Hill
Brooklyn,New York
Summary
Detail-oriented individual with proven ability to manage multiple tasks with efficiency and accuracy. Excellent interpersonal, communication, and computer skills. Committed to providing patients with the best possible support and care.
Overview
2
2
years of professional experience
Work History
Medical Administrative Secretary
NYU Langone Health: Perlmutter Cancer Center
08.2022 - Current
- Contributed to smooth daily clinic operations by managing telephone lines, directing calls appropriately and taking detailed messages when needed.
- Optimizes provider schedules and patient access by establishing and maintaining efficient scheduling templates
- Responsible for greeting patients and performing intake functions including registration, forms collection, updating information, and co-payment collection
- Monitors Department Appointment Report (DAR) for appointment notes, insurance flags
- Gather all patient demographic related data and materials from patients and/or their representatives
- Obtains insurance information (ID card, member/group #s, etc.)
- Scans all necessary documents into Epic
- Monitors waiting areas to identify and communicate wait times with patient and physicians
- Performs check-out functions including providing after visit summary information, scheduling follow-up visits, procedures and referrals, and collecting any time-of-service payments as needed
- Answers patient questions to ensure understanding and patient satisfaction
- Addresses patients and callers in a pleasant and professional manner while screening and/or handling calls
- Releases medical records in accordance with HIPPA and FGP ROI guidelines
- Maintains cleanliness of both personal and patient space, including waiting areas and restocks supplies as needed
- Demonstrates knowledge of the organization's service standards and incorporates them into the performance duties
- Provide and create material such as forms and letters for appropriate patient and/or provider needs
- Maintains cooperative and professional relationships with physicians, nurses and office and clinical staff as well as access center representatives.
Receptionist
Regus Business Center
05.2022 - 07.2022
- Conducted transactions, confirming client information and processing according to standard protocol
- Managed office duties: ordered materials, organized workspaces, answered emails and made phone calls
- Obtained scanned records and uploaded to database
- Drafted professional business documents for various managers and executives
- Maintained front office cleanliness and organized supplies to increase productivity
- Maintained daily calendars, set appointments with clients and planned daily office events
- Served visitors by greeting, welcoming and directing to appropriate personnel
- Signed for packages, recorded deliveries and distributed to personnel
- Screened visitors and directed to specific location for office safety
- Pulled and organized requested documentation.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular.
OFFICE ADMINISTRATOR
The College, Brockport Veterans Affairs
08.2022 - 05.2022
- Developing and analyzing web page layouts
- Organizing and requesting military transcripts
- Identifying grants and scholarships for veteran students
- Help with tuition assistance programs
- File paperwork for the academic year
- Answer phones/ Responding to emails
- Assist in communications between the Veterans department and students
- Find assistive programs for Veterans such as housing, food, and stipend resources for students
- Monitored communications calendars and deadlines to adhere to deadlines
- Created and proof-read content for SUNY Brockport veteran website
- Supported team members with stocked supplies and well-maintained office equipment
- Used advanced Excel functions and calculations to develop reports and lists
- Managed digital and analog filing systems to organize documents and records.
Education
Bachelor of Arts - Communication Studies
SUNY Brockport
Brockport, NY05.2022
High School Diploma -
Frank Sinatra School of the Arts
Astoria, New York06.2018
Skills
- Verbal and Written Communication
- Leadership/Team collaboration
- Multitasking and Prioritization
- Experience with Epic, Excel, PowerPoint and Microsoft systems
- Reliable and Punctual
- Data Entry Efficiency
- Calendar and Appointment Management
Timeline
Medical Administrative Secretary
NYU Langone Health: Perlmutter Cancer Center
08.2022 - Current
OFFICE ADMINISTRATOR
The College, Brockport Veterans Affairs
08.2022 - 05.2022
Receptionist
Regus Business Center
05.2022 - 07.2022
Bachelor of Arts - Communication Studies
SUNY Brockport
High School Diploma -
Frank Sinatra School of the Arts
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