Overview
Work History
Education
Certification
Timeline
Generic

Nyla Lora

Clinton,UT

Overview

5
5
years of professional experience
1
1
Certification

Work History

Lead Technician and Phlebotomist

Biolife Plasma Services
04.2022 - Current
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
  • Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
  • Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
  • Packaged and shipped specimens to central lab daily.
  • Monitored patients for reactions and verified sample quality.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Verified patients' identification for proper sample collection.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Assisted in training and onboarding new phlebotomists.
  • Verified proper storage and transportation of specimens to laboratories.
  • Increased patient satisfaction by providing efficient and accurate blood collection services.
  • Enhanced laboratory efficiency by processing, labeling, and storing specimens according to established protocols.
  • Ensured timely test results by coordinating with medical staff for proper specimen handling and transport.
  • Maintained a clean and safe work environment, adhering to infection control policies and procedures.
  • Assisted in training new phlebotomists, sharing expertise on proper technique and safety protocols.

Retail Sales Associate

Kohl's
09.2021 - 04.2022
  • Kept the sales floor clean by straightening and facing merchandise.
  • Promoted customer loyalty and consistent sales by providing friendly service and knowledgeable assistance.
  • Answered questions about store policies and concerns to support positive customer experiences.
    Increased sales by displaying merchandise in an appealing and orderly manner.
  • Greeted customers, assisted them in finding merchandise, and made recommendations.
  • Provided training and acted as a peer coach for new salespeople.
  • Used the POS register system to process information and merchandise.
  • Was in charge of answering customer questions about merchandise and pricing.
  • Loss prevention, visual merchandising, and general sales skills were among the skills I learned.
  • Answered product questions using up-to-date sales and store promotions information.
  • Checked customer prices and processed sales by scanning barcodes.
  • Assisted customers in choosing and customizing available items to meet their specific needs.
  • Educated customers about promotions to increase sales.
  • Handled orders, promotions, store operations, and products over the phone in a professional manner.
  • Used a point-of-sale system to process sales, returns, online orders, and gift card activations.

Shift Leader

Cold Stone Creamery
05.2019 - 11.2021
  • Struck up a friendly conversation with guests in order to establish rapport and encourage repeat business.
  • Answered phones and completed financial transactions for other team members.
  • Scooped ice cream into cones and dishes with care, paying attention to proportions and presentation.
  • Keep the check stand area clean, tidy, and well-stocked.
  • Greeted new customers and provided prompt and courteous service.
  • Handled cash, checks, gift certificates, travelers' checks, food stamps, coupons, and store credit transactions.
  • Introduced new menu items, sundae toppings, and cone varieties to encourage upsells and add-on purchases.
  • Kept a high level of cleanliness and sanitation.
  • Cleaned the kitchen, as well as the tools and equipment used in the preparation of food.
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
  • Taught employees how to deal with difficult customers and difficult situations.
  • Maintained focus during busy times and delegated tasks to employees to keep the business running smoothly.
    Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences.

Education

Associate of Applied Science -

Weber State University
Ogden, UT

High School Diploma -

Syracuse High School
Syracuse, UT
06.2021

Certification

  • Phlebotomy Certification
  • Aurora XI Technician Certification

Timeline

Lead Technician and Phlebotomist

Biolife Plasma Services
04.2022 - Current

Retail Sales Associate

Kohl's
09.2021 - 04.2022

Shift Leader

Cold Stone Creamery
05.2019 - 11.2021

Associate of Applied Science -

Weber State University

High School Diploma -

Syracuse High School

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Nyla Lora