Nyla McGinnis

Los Angeles,CA

Summary

Aspiring School Counseling professional with a B.A. in Psychology and a strong foundation in behavioral analysis, crisis de-escalation, and interpersonal relationship building. Expert in managing high-pressure environments through active listening and empathetic service. Dedicated to fostering supportive, inclusive environments that prioritize student well-being and holistic development.

Overview

years of professional experience

Work History

Selling and Service Assistant (SSA)

HERMÈS

Beverly Hills, CA

02.2025 - Current

Relationship Management: Facilitate bespoke support for high-profile individuals, utilizing high emotional intelligence (EQ) to navigate complex interpersonal dynamics.
Operational Logistics: Coordinate "behind-the-scenes" scheduling and documentation for a high-volume boutique, ensuring all client needs are met with precision and confidentiality.
Collaboration: Partner with diverse teams to maintain a seamless, supportive environment during high-traffic periods.

Senior Client Advisor / Relationship Manager

JAMES PERSE

West Hollywood, CA

08.2022 - 02.2025

Behavioral Analysis: Monitored life-cycle changes and behavioral trends to proactively address individual needs and maintain long-term engagement.
Crisis Intervention: Managed sensitive follow-ups and high-stakes communication, maintaining a calm and supportive professional presence during high-stress interactions.
Individualized Planning: Developed and executed long-term, goal-oriented strategies for a diverse portfolio, utilizing active listening to understand unique backgrounds and needs.
Liaison & Advocacy: Acted as a primary advocate for clients, coordinating with multiple departments to ensure "client-centered" outcomes and conflict resolution.

Service & Team Operations

CHICK-FIL-A / IN-N-OUT BURGER

Los Angeles / Marina Del Rey, CA

06.2018 - 08.2022

Community Engagement: Provided high-level service to a diverse public in high-volume settings, consistently creating a welcoming and inclusive atmosphere.
Cognitive Flexibility: Maintained 100% accuracy in high-stress, time-sensitive environments, prioritizing tasks and ensuring compliance with strict regulatory protocols.
De-escalation: Utilized active listening to resolve real-time service issues and maintain a positive, safe environment for both staff and patrons.

Education

Bachelor of Arts (BA) - Psychology

California State University, Long Beach

Associate of Arts (AA) - undefined

Santa Monica Community College

Skills

Counseling & Support: Active Listening, Conflict De-escalation, Behavioral Observation, Crisis Intervention
Administration & Advocacy: Student/Client Record Management, Cross-functional Collaboration, Organizational Development

Technical: Microsoft Office Suite (Teams, Excel, PowerPoint), CRM/Database Management, POS Systems
Personal: Adaptable, Detail-oriented, Cultural Competency, Professional Ethics

Timeline