Overview
Work History
Education
Skills
Awards
Timeline
Generic

Nyla Murray

Smyrna,GA

Overview

6
6
years of professional experience

Work History

Gig Worker

Work While
08.2020 - Current
  • Completed inventory checks for accurate stock management.
  • Conducted routine maintenance for optimal equipment performance.
  • Operated machinery to support production goals and maintain quality standards.
  • Enhanced team collaboration with clear communication of project goals.
  • Improved workflow by organizing and prioritizing daily tasks.
  • Provided support for various departments to ensure smooth operations.
  • Worked fast to complete tasks and meet daily deadlines.
  • Followed instructions and procedures to complete assigned tasks.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Cleaned and straightened work areas to maximize productivity and safety.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
  • Improved team morale and productivity through effective communication and active listening skills.
  • Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
  • Reported defective products or machinery to supervisor.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.

Gig Worker

Wonolo
08.2019 - Current
  • Completed inventory checks for accurate stock management.
  • Conducted routine maintenance for optimal equipment performance.
  • Operated machinery to support production goals and maintain quality standards.
  • Enhanced team collaboration with clear communication of project goals.
  • Improved workflow by organizing and prioritizing daily tasks.
  • Provided support for various departments to ensure smooth operations.
  • Worked fast to complete tasks and meet daily deadlines.
  • Followed instructions and procedures to complete assigned tasks.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Cleaned and straightened work areas to maximize productivity and safety.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
  • Improved team morale and productivity through effective communication and active listening skills.
  • Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
  • Reported defective products or machinery to supervisor.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.

Overnight Inventory Associate

Kroger
08.2019 - Current
  • Collaborated with team members to complete overnight inventory tasks efficiently, ensuring accurate product placement on store shelves.
  • Aided in loss prevention efforts by maintaining vigilance during overnight shifts, promptly reporting any suspicious activity or incidents to management.
  • Facilitated smooth transitions between daytime and nighttime operations by providing detailed reports on completed tasks and ongoing projects at shift handovers.
  • Ensured proper rotation of perishable items during overnight stocking activities, minimizing waste due to spoilage or expiration dates.
  • Streamlined the restocking process for improved efficiency, organizing incoming shipments and updating inventory records accordingly.
  • Continuously developed professional knowledge of inventory management best practices, applying learned techniques to enhance overall efficiency and effectiveness.
  • Played an integral role in meeting store sales goals by maintaining optimal stock levels and attractive product displays, enticing customers to make purchases.
  • Contributed to a positive team atmosphere by offering assistance and support to fellow associates, promoting collaboration and camaraderie among overnight staff.
  • Provided excellent customer service while working overnight shifts, addressing inquiries from shoppers in a professional and courteous manner.
  • Minimized errors during inventory audits through meticulous attention to detail and a commitment to accuracy, ensuring reliable data for decisionmaking.
  • Supported store operations by consistently meeting deadlines for completing overnight inventory tasks, contributing to overall efficiency and productivity.
  • Maximized warehouse organization through diligent sorting and storage of incoming merchandise according to company guidelines.

Review Medical Documents- Project Job

Siemens - PrideStat
11.2022 - 02.2023
  • Review and analyze medical records to ensure accuracy, completeness, and compliance with state and federal regulations
  • Identify potential areas of improvement in documentation and make recommendations to provider
  • Assist providers with understanding and interpreting regulatory guidelines
  • Educate providers on proper documentation techniques
  • Maintain up-to-date knowledge of coding changes and updates
  • Serve as a resource for coding questions and issues
  • Perform quality assurance reviews of provider documentation
  • Prepare reports summarizing findings and recommendations
  • Participate in provider training sessions on documentation and coding
  • Collaborate with other members of the healthcare team to ensure optimal patient care
  • Attend meetings and conferences related to medical billing and coding

Order follow up

Tennis Warehouse
06.2022 - 10.2022
  • Receiving orders from customers via mail, phone, or other electronic means
  • Obtaining customers' details and billing information, and entering the information correctly on the order form
  • Notifying departments when supplies of items are low, or when orders could deplete available supplies
  • Informing customers about prices, shipping dates, and anticipated delays
  • Preparing invoices, shipping documents, and contracts
  • Forwarding information to the correct departments for delivery of the order
  • Inspecting outgoing orders to ensure compliance with customer specifications
  • Reviewing orders for completeness and forwarding incomplete orders for further processing
  • Liaising with production, sales, shipping, warehouse, or delivery personnel to trace or accelerate shipments
  • Recommending merchandise or services that will meet or improve upon customers' needs

Merchandiser

KDP-Seven
06.2021 - 01.2022
  • Monitoring sales and identifying any losses or stock wastage
  • Working with suppliers and distributors to negotiate prices and order large volumes
  • Collaborate with executives, marketers and salespeople to set prices that are good for the market and profit
  • Getting to know the customer base and understanding their motivation and sales drivers
  • Reviewing customer feedback to predict sales trends and seasonal stock demand
  • Briefing staff on stock display and rotation to ensure every space is optimized
  • Researching and monitoring industry trends and consumer behavior to anticipate demand and changes in buying patterns
  • Making predictions based on sales data, customer feedback and market trends
  • Assessing the effectiveness of different product displays and store layouts on sales figures
  • Reviewing competitors, including pricing, profit, marketing and other progress
  • Quality Assurance
  • Monitoring, inspecting and proposing measures to correct or improve an organization's final products in order to meet established quality standards
  • Had to check product to make sure it's good to put out for customers

Customer Service Representative

TurboTax
05.2020 - 01.2021
  • Company Overview: Remote, GA
  • Crew to work as an independent contractor with Working Solutions!
  • Opportunities Are subject to change as positions fill and update
  • Once you have successfully completed our process, if this position is no longer available, you may choose another open position to be considered
  • This is a remote independent contractor role which provides personalized tax preparation software support through inbound phone calls and video customer service and technical support, handling technical support questions via phone, with video capability
  • Help customers who are working on tax returns with both product and software inquiries, as well as with tax software questions and calculations
  • Focus on interactions regarding software navigation, plus assist customers with locating prior years returns and amendments
  • Accurately assess customer requests outside of preference scope of work and route to appropriate team for customer resolution
  • Works in a fast-paced, work-at-home, customer service environment
  • Responsibilities Excellent verbal and written communication skills
  • Positive attitude, flexible and adaptable to change
  • Ability to research, navigate and locate answers from web pages and resources independently in a variety of different situations
  • Ability to effectively communicate, based on a customer's mindset
  • Demonstrate a sincere desire to assist customers and put their needs first
  • Contractors will be asked to commit to a minimum number of hours and may work more
  • Remote, GA

Customer Service Representative

Princess Cruises
03.2019 - 02.2020
  • Company Overview: Remote, GA
  • Professionally process outbound sales and/or customer service calls
  • Respond to customer questions
  • Resolve customer issues
  • Pray with those in need
  • Offer up-sells and cross-sells to callers
  • Record and verify accurate information on all calls
  • Adhere to work schedule provided
  • Positively and respectfully communicate with customers
  • Maintain high level of punctuality
  • Maintain consistent, reliable attendance standards
  • Maintain company and client confidentiality
  • Meet established sales/fundraising goals on outbound projects
  • Multi-task by adjusting from one type of call to another without loss of efficiency, composure, or knowledge
  • Remote, GA

Front desk representative

Imperial Security
07.2019 - 09.2019
  • Company Overview: Memphis Tennessee
  • Working as an On-Call Desk Clerk, at several different warehouse in Memphis
  • Monitoring the traffic in and out of the building
  • Providing security to the property
  • Communicating appropriately and adequately with the proper authorities as needed
  • Keep accurate log of all visitors to the complex by recording the name of the visitor(s)
  • Answer telephones and take accurate messages
  • Respond to emergency situations by calling the appropriate emergency service (e.g
  • Police, fire department, ambulance, paramedics)
  • Enforce the appropriate building policies and house rules
  • Treat a variety of people with respect and compassion
  • Decide when an incident is an emergency and takes appropriate action
  • Greet all employees, contractors, visitors as they enter Warehouse
  • Building long-lasting relationships with employees and co-workers
  • Memphis Tennessee

Education

Associate of science -

Southwest Tennessee Community College
Memphis
06.2019

High school Diploma -

Central Gwinnett High School
Lawrenceville, GA
05.2017

Skills

  • Critical Thinking Skills
  • Problem-solving skills
  • Flexibility
  • Communication Skills
  • Teamwork
  • Organization skills
  • Creativity
  • Emotional intelligence
  • Attention to Detail
  • Responsibility
  • Attention to detail
  • Cleaning
  • Customer service
  • Problem-solving
  • Heavy lifting
  • Restocking skills
  • Customer relations
  • Inventory stocking
  • Materials loading
  • Equipment maintenance
  • Site clearing
  • Equipment operation
  • Creativity and innovation
  • Loading and unloading procedures
  • Work site maintenance
  • Production Assistance
  • Truck unloading
  • Supply management
  • Preventive Maintenance
  • Production support
  • Conflict resolution
  • Resource management
  • Budgeting and finance
  • Cleaning and sanitation
  • Verbal and written communication
  • Quality control
  • Data confidentiality
  • Project assessments
  • Item restocking

Awards

  • Jerry Coleman Award
  • Student Athlete Award
  • Player of the Month basketball
  • Positive Athlete Georgia
  • 100% Award basketball

Timeline

Review Medical Documents- Project Job

Siemens - PrideStat
11.2022 - 02.2023

Order follow up

Tennis Warehouse
06.2022 - 10.2022

Merchandiser

KDP-Seven
06.2021 - 01.2022

Gig Worker

Work While
08.2020 - Current

Customer Service Representative

TurboTax
05.2020 - 01.2021

Gig Worker

Wonolo
08.2019 - Current

Overnight Inventory Associate

Kroger
08.2019 - Current

Front desk representative

Imperial Security
07.2019 - 09.2019

Customer Service Representative

Princess Cruises
03.2019 - 02.2020

Associate of science -

Southwest Tennessee Community College

High school Diploma -

Central Gwinnett High School

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Nyla Murray