Nyla Owens
Inglewood,CA
Summary
High-performing typist with substantial experience in creating, editing and formatting documents. Proficient in Microsoft Office and multiple data software's . Strong verbal and written communication skills and excels under tight deadlines. Strong attention to detail and committed to following style guidelines and procedure. Organized worker with pride in professional work.
Overview
10
10
years of professional experience
Work History
Intermediate Typist Clerk
Los Angeles County Department Of Mental Health
01.2023 - Current
- Collaborated effectively with team members on various projects, ensuring seamless communication and execution of tasks.
- Provided diverse clerical support to business personnel.
- Attended training associated with role to improve skills and boost speed.
- Ensured timely completion of projects by prioritizing tasks and consistently meeting deadlines.
- Work with small specialized unit who engages in Specialty Mental Health Services related work where responsibility for supervision is coordinated with team effort, to enhance performance of Specialized Foster Care clerical workflow.
- Makes final check of permits, authorizations without higher level review.
- Used specialized techniques and shortcuts to improve typing speed and meet deadlines.
- Maintained high-quality standards with meticulous attention to detail during repetitive typing tasks.
- Accurately typed 40 words per minute with no errors.
Administrative / Field Support Specialist
Maxim Healthcare Services
09.2021 - 01.2023
- Served as an effective liaison between clients'' needs and internal resources to ensure swift and satisfactory resolution of all technical concerns.
- Assists with the compliant onboarding and credentialing of external staff.
- Maintains confidentiality of client, patient, caregiver, and team member information and records.
- Assists with the billing, payroll, and medical records process.
- Meets and maintains state, local, accrediting agency, payer and HIPAA regulations in regard to Protected Health Information and regulatory requirements.
- Greets and provides excellent customer service to all visitors, clients, and team members while demonstrating an approachable demeanor.
- Assists with various office administrative functions, including ordering office supplies, answering telephone inquiries, photocopying, and monitoring incoming/outgoing facsimiles
Exit Gate Representative
Hertz
08.2019 - 03.2020
- Greet customers and complete necessary rental information by scanning and checking rental agreement using handheld unit, checking customer identification, scanning vehicle asset tag, and checking tags to verify movement of vehicles.
- Provide optional sales items, as directed by management, while using approved sales techniques to disclose rates, terms, and conditions of rental and obtain customer signatures.
- Issued receipts for payments, and maintained customer account information.
- Maintained location and company security measures to mitigate theft of company assets; performed sight monitoring of lot; ensured smooth transition of vehicles exiting through security gate.
- Assist customers with directions, and review and resolve rental contract and vehicle issues.
- Manually log and releasevehicles from lot during computer system outages or unavailability.
Library Page
Woodcrest County Of Los Angeles Library
02.2019 - 07.2019
- Inducted, informed and supported new users with thorough library orientations.
- Assisted with preparation and setup of meeting rooms for library-sponsored events, ensuring smooth experience for all participants.
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
- Actively participated in staff meetings and training sessions to continually improve knowledge of best practices in library services.
- Shelve library materials including hardback and paperback books, periodicals, compact discs, films, and books on compact disc.
- Search collection for library materials contained on various lists including reserves, missing and trace items, items missing in transit.
- Check in and process returned materials; prepare books for delivery to other agencies.
Director Trainee
Rising Stars Academy
09.2017 - 11.2018
- Cultivated positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Establish budgets and set fees for programs.
- Managed daily operations while overseeing 4 locations to foster increased productivity.
- Data Entry, and perform typing and keyboarding duties.
- Assisted in hiring all new employees, and completed all paperwork for new hires onboarding.
- Establish policies and communicate them to staff and parents.
- Assist staff in communicating with parents.
- Help staff resolve conflicts between children.
- Ensure facilities are maintained and cleaned according to state regulations.
Library Aide
Woodcrest County Of Los Angeles Library
08.2016 - 09.2017
- Answers incoming calls, takes messages, greets callers and customers, provides general information to library patrons, and promotes customer satisfaction through friendly and efficient service.
- Monitored library environments to maintain safe, hazard-free settings.
- Performed routine maintenance on equipment like copiers, printers or computers to minimize downtime for users.
- Assisted patrons with library's computers and provided information on logging onto Internet.
- Operated cash registers and processed transactions
- Packs and unpacks library materials that are received and sent throughout departments.
- Uses electronic computer wand and keyboard to process outgoing and incoming library materials.
Library Page
View Park County Of Los Angeles Public Library
01.2014 - 07.2016
- Inducted, informed and supported new users with thorough library orientations.
- Assisted with preparation and setup of meeting rooms for library-sponsored events, ensuring smooth experience for all participants.
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
- Actively participated in staff meetings and training sessions to continually improve knowledge of best practices in library services.
- Shelve library materials including hardback and paperback books, periodicals, compact discs, films, and books on compact disc.
- Search collection for library materials contained on various lists including reserves, missing and trace items, items missing in transit.
- Check in and process returned materials; prepare books for delivery to other agencies.
Education
High School Diploma -
Inglewood High School
Inglewood, CA06.2011
Skills
- Document Scanning
- Data entry experience
- Document Formatting
- Touch Typing Proficiency
- 45 WPM
- File Management
- Clerical experience
- Microsoft Office Proficiency
Timeline
Intermediate Typist Clerk
Los Angeles County Department Of Mental Health
01.2023 - Current
Administrative / Field Support Specialist
Maxim Healthcare Services
09.2021 - 01.2023
Exit Gate Representative
Hertz
08.2019 - 03.2020
Library Page
Woodcrest County Of Los Angeles Library
02.2019 - 07.2019
Director Trainee
Rising Stars Academy
09.2017 - 11.2018
Library Aide
Woodcrest County Of Los Angeles Library
08.2016 - 09.2017
Library Page
View Park County Of Los Angeles Public Library
01.2014 - 07.2016
High School Diploma -
Inglewood High School
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