Nyla Phillips
Sylmar,CA
Summary
Detail-oriented HR and healthcare operations professional with 6+ years of experience in administrative support, employee communication, and process management. Skilled in Workday, data entry, payroll documentation, and benefits coordination. Adept at resolving employee inquiries, managing sensitive information, and ensuring compliance across multiple regions. Currently pursuing a Master of Health Administration to further strengthen expertise in HR and organizational operations.
Overview
9
9
years of professional experience
Work History
Dialysis Technician
DaVita South Valley Dialysis
Encino, CA
04.2024 - Current
- Serve as primary point of contact for patient inquiries, providing clear communication and compassionate support.
- Accurately document treatment data and update electronic medical records, ensuring compliance with regulatory standards.
- Manage patient scheduling, treatment logs, and documentation to maintain data accuracy and accessibility.
- Collaborate with cross-functional teams to resolve escalated issues and maintain workflow efficiency.
Product Flow Specialist / Receptionist
Tri G Inc
Sylmar, CA
10.2022 - 10.2024
- Processed employee requests and maintained accurate records of daily operational activities.
- Supported payroll and scheduling documentation, ensuring consistency and accuracy across multiple shifts.
- Handled administrative support functions including ticket resolution, data entry, and auditing for accuracy.
- Provided customer-facing support and maintained professional communication to resolve issues quickly.
Bar Manager
Caruso’s Italian Kitchen
Granada Hills, CA
03.2021 - 10.2023
- Directed and scheduled staff, aligning with payroll cycles and ensuring labor compliance.
- Managed vendor contracts and benefits-related documentation, ensuring timely updates and compliance with policies.
- Oversaw leave requests, scheduling adjustments, and maintained records of staff availability.
- Designed and implemented organizational systems for staff files, vendor communications, and inventory tracking.
Security Dispatcher
Golden West Security
Van Nuys, CA
03.2017 - 06.2019
- Responded to and resolved employee and client inquiries, achieving a consistent 24-hour resolution rate.
- Maintained accurate employee and client records in CRM systems, enabling seamless reporting and follow-up.
- Provided administrative support by preparing reports, managing documentation, and distributing updates.
- Supported payroll-related processes by tracking hours, managing schedules, and communicating leave updates.
Education
Master of Health Administration -
University of Phoenix
Phoenix, AZ12.2026
Bachelor of Science - Kinesiology
California State University, Northridge
Northridge, CASkills
- Workday
- Employee records management
- Payroll documentation
- Leave of absence support
- COBRA subsidy calculations
- HRIS
- Google Suite
- Microsoft Excel
- EMR systems
- QuickBooks
- Records management
- Data entry
- Intake coordination
- Benefits/vendor enrollment support
- Excellent written/verbal communication
- Problem-solving
- Attention to detail
- Time management
- Bilingual (English/Spanish – conversational)
Timeline
Dialysis Technician
DaVita South Valley Dialysis
04.2024 - Current
Product Flow Specialist / Receptionist
Tri G Inc
10.2022 - 10.2024
Bar Manager
Caruso’s Italian Kitchen
03.2021 - 10.2023
Security Dispatcher
Golden West Security
03.2017 - 06.2019
Master of Health Administration -
University of Phoenix
Bachelor of Science - Kinesiology
California State University, Northridge
Similar Profiles
Maria ZhindonMaria Zhindon
Registered Nurse at Davita South Dean DialysisRegistered Nurse at Davita South Dean Dialysis
Kathy GibsonKathy Gibson
Registered Nurse Supervisor at Davita-River Valley DialysisRegistered Nurse Supervisor at Davita-River Valley Dialysis
Teresita FosterTeresita Foster
Clinical Nurse Manager/ Clinical Coordinator at DaVita Valley Dialysis CenterClinical Nurse Manager/ Clinical Coordinator at DaVita Valley Dialysis Center
Gerson AlfaroGerson Alfaro
Maintenance Technician at BCSMaintenance Technician at BCS
Izabel MassisIzabel Massis
Arabic Language Teacher at St. Joseph Secondary SchoolArabic Language Teacher at St. Joseph Secondary School