Nyla Porter
Shelbyville,KY
Summary
Enthusiastic and creative individual with solid understanding of student development and learning styles. Possesses excellent communication and interpersonal skills and connects with students from diverse backgrounds. Experienced developing engaging lesson plans and assessments to measure student progress.
Dependable Facilities Assistant with strong background working with multidisciplinary teams to optimize site maintenance and operational efficiency. Supports high standards of maintenance, security and customer service. Diligent and resourceful in solutions development, assisting in repairs and process improvements.
Overview
3
3
years of professional experience
Work History
Facilities Assistant
Berea College
08.2023 - 05.2024
- Conducted regular facility inspections to identify repair needs or improvements.
- Collaborated with cross-functional teams to optimize space utilization, leading to increased operational efficiency.
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
- Supported overall facility operations by efficiently addressing repair requests and performing routine maintenance tasks.
- Maintained a safe and clean work environment, ensuring compliance with health and safety regulations.
- Maintained facility grounds, equipment, and safety compliance.
- Supervised supplies in inventory and submitted reorder requests.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Facilitated smooth communication between janitorial staff and other departments, addressing concerns promptly and professionally.
- Checked in and stocked inventory throughout facility.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Assisted in event setup and teardown, ensuring spaces were clean and ready for use before and after events.
Team Member
McDonald's
06.2022 - 11.2022
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Contributed to team success by completing jobs quickly and accurately.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Optimized workflows with proactive problem-solving and process improvements that streamlined day-to-day operations.
- Assisted with inventory counts and stocking of merchandise.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Assisted customers in selecting merchandise best suited to needs.
- Trained new team members by relaying information on company procedures and safety requirements.
- Educated staff on organizational mission and goals to help employees achieve success.
- Collaborated cross-functionally in order to enhance overall team performance, leading to increased efficiency in project execution.
- Achieved improved sales results with persuasive presentations that showcased product benefits while addressing client needs.
- Facilitated successful project outcomes through meticulous organization of resources while maintaining open lines of communication among stakeholders.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Operated register to process payments and collect cash payment for order totals.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Observed packing operations to verify conformance to specifications.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained productive, efficient approach to all tasks.
- Learned all required tasks quickly to maximize performance.
Team Member
Taco Bell
03.2022 - 06.2022
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Contributed to team success by completing jobs quickly and accurately.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Optimized workflows with proactive problem-solving and process improvements that streamlined day-to-day operations.
- Assisted with inventory counts and stocking of merchandise.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Assisted customers in selecting merchandise best suited to needs.
- Trained new team members by relaying information on company procedures and safety requirements.
- Collaborated cross-functionally in order to enhance overall team performance, leading to increased efficiency in project execution.
- Operated register to process payments and collect cash payment for order totals.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Set up and broke down food service lines quickly to maintain service flow.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Learned other teammates' work tasks to train as backup.
- Developed and maintained positive relationships with customers to enhance service.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Greeted customers and answered inquiries regarding menu items and specials.
- Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Utilized POS system to receive and process food and beverage orders.
- Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
- Reduced wait times for guests by expediting food delivery from kitchen to tables.
Seasonal Worker
Kentucky Kingdom
06.2021 - 08.2021
- Maintained excellent product knowledge, enabling prompt assistance to customers seeking specific items or recommendations.
- Participated actively in ongoing training sessions focused on improving workplace efficiency, safety protocols, and product knowledge.
- Communicated with coworkers and management to report challenges.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Completed cashier duties efficiently, ensuring accurate transactions and a pleasant checkout experience for customers.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Set up and broke down food service lines quickly to maintain service flow.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Learned other teammates' work tasks to train as backup.
- Developed and maintained positive relationships with customers to enhance service.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Greeted customers and answered inquiries regarding menu items and specials.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Utilized POS system to receive and process food and beverage orders.
- Contributed to cost control measures by monitoring portion sizes and reducing waste.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Participated in regular trainings to stay current on industry best practices and trends.
Education
Bachelor of Science - English Education
Berea College
Berea, KY05.2027
High School Diploma -
Louisville Central Magnet Career Academy
Louisville, KY05.2023
Skills
- Equipment set up
- Cleaning procedures
- Space Planning
- Building operations
- Inventory Stocking
- Public Safety
- Decision-Making
- Team Teaching and Collaboration
- Child Development
- Student Motivation and Engagement
- Classroom Management
- Positive Reinforcement
Timeline
Facilities Assistant
Berea College
08.2023 - 05.2024
Team Member
McDonald's
06.2022 - 11.2022
Team Member
Taco Bell
03.2022 - 06.2022
Seasonal Worker
Kentucky Kingdom
06.2021 - 08.2021
Bachelor of Science - English Education
Berea College
High School Diploma -
Louisville Central Magnet Career Academy
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