Nyla Ramirez
Modesto,CA
Summary
Driven Barista and Customer Service Associate with a proven track record at the Safeway Starbucks and Bottoms Up Espresso, excelling in espresso machine operation and exceptional customer service. Skilled in fostering loyalty through prompt resolution of complaints and enhancing sales with personalized beverage creation. Adept at teamwork and maintaining cleanliness, contributing to positive, efficient work environments.
Overview
3
3
years of professional experience
Work History
Barista
Safeway
05.2024 - 08.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Barista
Bottoms up Espresso
08.2023 - 11.2023
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Customer Service Associate
Walgreens
09.2021 - 04.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
Education
History And Political Science
Modesto Junior College
Modesto, CADiploma -
James C. Enochs High School
Modesto, CA06.2021
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Cleanliness
- Exceptional customer service
- Order Taking
- Cash Register Operation
- Espresso machine operation
- Safe Food Handling
- Beverage Preparation
Timeline
Barista
Safeway
05.2024 - 08.2024
Barista
Bottoms up Espresso
08.2023 - 11.2023
Customer Service Associate
Walgreens
09.2021 - 04.2023
History And Political Science
Modesto Junior College
Diploma -
James C. Enochs High School
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