NYLA ROSE
Houston,TX
Summary
Seeking a challenging position to utilize my extraordinary communication skills and work ethic. Also looking to embark on my new journey for Medical Billing and Coding.
Overview
8
8
years of professional experience
Work History
Patient Care Assistant
Cigna
02.2023 - Current
- Assisted with pharmacy billing for patients.
- Processed Refills and Renewals for prescriptions for patients.
- Confirmed patients benefits and insurance information was correct.
- Consulted with patients on drug coverage information.
- Reviewed pharmacy claims for patients.
COLLECTIONS REPRESENTATIVE
GC Services
01.2018 - 01.2023
- Generated billing for customers who were overdue on their Verizon accounts
- Worked emails and also outbound calls to customers
- Provided customers with knowledge of accounts going into collections and collecting balances to put account in good standing.
PATIENT RELATIONS REPRESENTATIVE
TTEC
07.2016 - 01.2018
- Assisted healthcare members with their plans and accessing information
- Delivered personalized customer service relating to questions patients had and also assisted with basic problems on patients accounts
- Obtained patients billing information to make payments toward their plans.
Education
HEALTHCARE MANAGEMENT -
Florida Technical College
07.2024
INSURANCE AND CODING SPECIALIST -
Florida Technical College
01.2024
Skills
- Goal-oriented
- Customer focused
- Medical Terminology
- Insurance and Coding Specialist
- Medical Billing and Coding Certified
- Processing Claims
- HIPPA Certified
Certificationscourses
- Insurance and Coding Specialist Certification
- Communication
- Problem Resolution
- Claims
- Health Insurance
- Patient Relations
- Data Base Management
- Documentation
- Financial Transactions
- Customer Inquiry Response
Timeline
Patient Care Assistant
Cigna
02.2023 - Current
COLLECTIONS REPRESENTATIVE
GC Services
01.2018 - 01.2023
PATIENT RELATIONS REPRESENTATIVE
TTEC
07.2016 - 01.2018
HEALTHCARE MANAGEMENT -
Florida Technical College
INSURANCE AND CODING SPECIALIST -
Florida Technical College
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