Nyla Roundtree
Hillside
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets. Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Burlington
12.2023 - 02.2024
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained clean sales floor and straightened and faced merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Ice Cream Maker
Cold Stone Creamery Lake Saint Louis
02.2022 - 10.2022
- Greeting customers as they come in.
- Receiving and taking ice ream orders as well as cake orders
- Restocking All products
- Opening the store in preparation for the day
- Wash dishes at the end of the work day in preparation for the next day
Sales Associate/Cashier
CVS Pharmacy
09.2021 - 01.2022
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Received and displayed product shipments on store retail shelves upon delivery.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Used technology resources to assist customers in locating and selecting items.
- Engaged customers in friendly, professional dialogue to determine needs.
Retail Sales Associate
HomeGoods, TJX Companies
04.2021 - 07.2021
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Created price tags and merchandise signs for new items.
- Helped customers by answering questions and locating merchandise.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Answered questions about current promotions and resolved issues according to store policies.
- Organized store by returning merchandise to proper areas and restocked displays.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
- Exchanged merchandise for customers and accepted returns.
- Computed purchases and received and processed cash or credit payment.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Maintained knowledge of sales and promotions, return policies and security practices.
Cashier/Retail Sales Associate/Customer Service Associate
Bed Bath & Beyond
11.2020 - 03.2021
- Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Used technology resources to assist customers in locating and selecting items.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Packaged orders in the warehouse located in the back of the store.
Education
High School Diploma -
Hillside High School
Hillside, NJSkills
- Bagging and Packaging
- Display Setup
- Company Policy and Procedure Adherence
- Store Cleaning
- Process Improvement
- Precision and Attention to Detail
- Interpersonal and Communication Skills
- Stocking and Inventorying
- Customer Service
- Labeling Machine
- Verbal and Written Communication
- Computer Proficiency and Microsoft Office
- Meeting Sales Goals
- Data Entry
- Store maintenance
- Stocking and Receiving
- Cash Register Operation
- Customer Assistance
- Item Ticketing and Pricing
- Time Management
- Fitting room maintenance
Additional Information
- Experienced Multicultural Hairstylist
Hair page: hairby.nylamonet
Timeline
Retail Sales Associate
Burlington
12.2023 - 02.2024
Ice Cream Maker
Cold Stone Creamery Lake Saint Louis
02.2022 - 10.2022
Sales Associate/Cashier
CVS Pharmacy
09.2021 - 01.2022
Retail Sales Associate
HomeGoods, TJX Companies
04.2021 - 07.2021
Cashier/Retail Sales Associate/Customer Service Associate
Bed Bath & Beyond
11.2020 - 03.2021
High School Diploma -
Hillside High School
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