Nyla Spead
Sachse,TX
Summary
Accomplished business professional with expertise in customer service and strategic problem-solving. Dedicated to developing innovative solutions and enhancing customer experiences through effective communication and strategic planning.
Overview
7
7
years of professional experience
Work History
Sales and Marketing Specialist
Genpact
Richardson, TX
12.2024 - Current
- Executed strategic outbound email outreach, resulting in increased prospect engagement
- Conducted proactive outbound calls to identify and qualify potential clients, driving business development
- Demonstrated proficiency in utilizing multiple software platforms
- Knowing comprehensive knowledge of the marketing funnel to develop conversion strategies
- Successfully scheduled and coordinated client meetings
- Conducted thorough account analysis and maintained detailed records
Customer Service representative
Genpact
Richardson, TX
06.2023 - 08.2024
- Provided expert guidance and complex problem resolution as a Subject Matter Expert, boosting team efficiency
- Responding to inbound calls by helping Customers address their solution directly or creating another task do an follow up
Team Member
Party City
Garland, TX
08.2021 - 12.2021
- Manage and plan daily/weekly workload to execute and achieve store sales goals and customer engagement
- Leverage technology and product knowledge to enhance the customer service experience for our internal and external customers
- Recommend product solutions to generate sales and increase revenue
- Handled inbound and outbound customer orders daily
- Responded to customer concerns quickly and accurately.
- Boosted new customer traffic through friendly and knowledgeable service.
Office Coordinator
Quantum Merge
Plano, TX
06.2018 - 09.2020
- Responded to inquiries about product service and availability
- Monitored service tech workflow and productivity for quality assurance
- Composed and distributed routine correspondence; maintained filing system
- Handled inbound and outbound call requests regarding technical issues
- Address customer concerns and follow- up with appropriate solutions
- Increased the traffic of new customers by offering friendly and knowledgeable service
Education
Associate of Arts and Science - Web Graphic Design
Collin College
Plano, TX12.2022
High School Diploma -
Wylie High School
Wylie, TX05.2018
Skills
- Strong communication
- Detail-oriented
- Goal-driven
- Customer-Centric Approach
- Microsoft Suite
- Adobe Illustrator
- Adobe Photoshop
- Data entry
- Analytical skills
- Technical Troubleshooting
- Customer support optimization
- Problem resolution
- Targeted Email Outreach
- Customer relationship management
Timeline
Sales and Marketing Specialist
Genpact
12.2024 - Current
Customer Service representative
Genpact
06.2023 - 08.2024
Team Member
Party City
08.2021 - 12.2021
Office Coordinator
Quantum Merge
06.2018 - 09.2020
Associate of Arts and Science - Web Graphic Design
Collin College
High School Diploma -
Wylie High School
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