Nyla VanderLaan
Rockford
Summary
Dynamic professional with experience at Coopers Hall Winery and Taproom, excelling in customer relations and complaint resolution. Proven reliability and integrity in fast-paced environments, complemented by strong cash handling skills. Adept at fostering teamwork and enhancing customer satisfaction, consistently delivering exceptional service and support.
Overview
5
5
years of professional experience
Work History
Hostess
Coopers Hawk Winery
Kentwood
07.2024 - Current
- Greeted incoming guests to escort to assigned dining area and present menus.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Resolved any customer complaints or issues quickly and professionally.
Resident Aide
Waterford Place
11.2023 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
Barista
SpartanNash
01.2023 - 11.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Efficiently processed transactions, managed cash drawer accuracy, and provided exceptional customer service, enhancing customer satisfaction and streamlining checkout operations.
Team Lead
Panera Bread
12.2020 - 08.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Retail Sales Associate Cashier
Gild The Lily
05.2020 - 11.2020
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Assisted customers by answering questions and fulfilling requests.
Education
Bachelor of Science - Health Information Management
Grand Valley State University
Allendale, MI05-2027
High School Diploma -
Rockford High School
Rockford, MI05.2022
Skills
- Assisted Living Experience
- Cash Handling Accuracy
- Reliability and punctuality
- Cleaning and sanitizing
- Coaching and Mentoring
- Performance Improvement
- Customer Relations
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Dementia Care
Timeline
Hostess
Coopers Hawk Winery
07.2024 - Current
Resident Aide
Waterford Place
11.2023 - Current
Barista
SpartanNash
01.2023 - 11.2023
Team Lead
Panera Bread
12.2020 - 08.2022
Retail Sales Associate Cashier
Gild The Lily
05.2020 - 11.2020
Bachelor of Science - Health Information Management
Grand Valley State University
High School Diploma -
Rockford High School
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