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Nyla Waddell
Springfield,NH
Summary
Committed professional provides excellent customer service and works to carry out events to highest of standards. Experienced in working with stakeholders at all levels. Adept at problem-solving. Possesses strong organizational and administrative skills to coordinate multiple projects simultaneously. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Event Facilitator – Conferences and Events Office
Dartmouth College
02.2018 - Current
- Facilitator Duties: work collaboratively with a set client list of institutional departments and organizations, with scheduling appropriate venues, audio visual needs, as well as catering and alcohol requirements for events they are planning to hold on campus.
- Work cooperatively with campus service providers with client’s event needs
- Coordinated logistics for multi-day conferences, ensuring smooth transitions between sessions and locations
- Counseling clients on the needs they may or may not be aware of, while staying within the policies and procedures set by the college
- Trouble-shooting any issues that arise with scheduling venues and services needed
- Work in conjunction with Assistant and Executive Directors on large institutional events for logistical needs and assist at events
- Additional Duties: Teamed with Package Applications Group (ITC) to implement and configure new online scheduling system, Event Management System (EMS)
- After implementation, continue to maintain system with updates, additions, and processes
- Introduced and trained campus partners to use the EMS system to fit their individual needs
- Review, approve, or deny webinar license tickets through the Dartmouth College Services Portal
- For approved or denied requests, work directly with the Information Technology and Consulting department to answer and troubleshoot any questions or issues with the tickets
- Reopening Committee (2020-2022): worked in cooperation between individual departments and the Reopening Committee in support of engineering and facilities
- Our work consisted of determining revised capacities for spaces to allow for physical distancing and safe work environments
- Zoom Event Support: Assisted clients with their virtual event needs, and on occasion would host event
- As host, this role consisted of assigning team members to support roles, reviewed and updated materials as needed, and ran the backside of the virtual event
- Additionally, assigned to different support roles, such as Chat and Q&A monitor, co-host, and recording.
Administrative Assistant III-Conferences and Events Office
Dartmouth College
11.2014 - 02.2018
- Customer Service: first point of contact for office phone calls, emails, and customer walk-ins to direct or inform as necessary
- Administrative Duties: Assist Manager and Assistant Directors with scheduling meetings either within department or with outside clients
- Prepare new policies created or update current policies in place
- First point of contact for all co-workers with issues/concerns with software or hardware issues
- Work collaboratively with the computing department to resolve any software or hardware issues
- Cross-trained to assist when other facilitators are out of the office
- Facilitator Duties: working collaboratively with a set client list of institutional departments and organizations individually, with the scheduling appropriate venues, audio visual needs, as well as catering requirements for events they are planning to hold on campus
- Work cooperatively with campus service providers with client’s event needs
- Counseling clients on the needs they may or may not be aware of, while staying within the policies and procedures set by the College
- Trouble-shooting any issues that arise with scheduling venues and services needed
- Works in conjunction with Assistant Directors on large institutional events for the logistical needs and assists at event as needed.
Cultural and Recreation Department Director
Town Of Springfield NH
08.2011 - 09.2015
- Reduced operational costs through strategic budget management and resource allocation.
- Worked with the town treasurer to review budgets for individual events and Old Home Day celebrations. In addition, we worked bi-annually to build budgets for mid-year review and build budgets new fiscal year. Present budget to Town Selectmen for approval on an annual basis.
- Led a high-performing team of volunteers to
- Arrange and direct monthly committee meetings to plan upcoming events for fundraising and community events, including the annual Old Home Day celebration
- Manage and review all contracts for outside vendors needed for events
- Prepare spaces and manage fundraising and community events
- Keep up to date inventory of all supplies. Order any necessary items from various vendors
- Prepare necessary details for upcoming events and supply in a timely manner to local advertisers
Assistant Controller
Granite State Harley-Davidson
05.2013 - 11.2014
- Administrative Duties: count and record the daily cash taken in by all departments, filing, ordering and taking inventory of office supplies, assist co-workers with any computer or software issues, review and finish processing of vehicle sales and make sure all documents are to be sent to lienholder
- Title Clerk: complete and file vehicle titles with the DMV, research and perfect any title issues that may arise with lienholders or customers
- Accounts Payable and Receivable Clerk: receive, enter and pay all invoices, in a timely manner, reconcile all payable and receivable accounts within accounting software
- Reconcile monthly statements with vendors
- Human Resource Representative: Complete bi-weekly hourly and commission payroll
- Assist employers and employees with insurance questions/concerns
- Work with insurance companies to ensure proper coverage and payments
- Assist employees with their concerns and any possible issues that may arise.
Financial Aid Counselor-Department of Financial Aid
Colby-Sawyer College
04.2012 - 02.2013
- Customer Service: being the first point of contact for parents and students and assisting them with understanding the financial aid process by phone, email or in person
- Administrative Duties: assisted Director and Assistant Director with reconciling of State Grant Funds and Federal Loan Payments
- Daily input of outside scholarships
- Award PLUS loans when notified by Department of Education of application
- Communicate with parents and students regularly on missing documents
- Follow up if incomplete or inaccurate.
Student Financial Services Representative-Student Financial Services Office
Dartmouth College
01.2005 - 04.2012
- Customer Service: assisting students, parents, and staff by phone, in person, and via email with questions and/or concerns regarding making payments to Dartmouth Student and Borrower Accounts
- Helping customers understand billing statements, due dates, refund policies, pre-payment and monthly options, as well as how payments are applied
- In addition, I assist students and their families with Third Party billing, outside scholarship inquiries, as well as trouble shooting our online electronic billing systems for both Student and Loan Accounts
- Administrative Duties: data input of payments for tuition, Student loans and outside scholarships
- Collecting and applying these payments to the correct accounts
- Inputting disbursements of outside scholarship payments receive by the Financial Aid office
- Monitoring and maintaining Student Financial Services email account, answering phone calls and walk-ins
- Managing office supply ordering, for Student Financial Services
- Monthly reconciliation of outside scholarship account while using IRA, FileMaker Pro, and Banner
- Loan Duties: Process payments from borrowers, consolidation companies, collection companies, and mortgage payments
- Reapplying payments as needed/requested
- Processing of returned checks, foreign exchange, and bank wires
- Manage Filemaker template for loan receipts
- Create a monthly spreadsheet of any and all payments, adjustments, electronic deposits into the Student Loan account and send to the Director.
Education
Bachelor of Science - Social Sciences
Granite State College
05.2018
Skills
- Time Management
- Organizational Skills
- Multitasking
- Volunteer Management
- Problem Solving
- Interpersonal Skills
- Customer Service
- Event Planning
- Technical Knowledge
- Zoom virtual event management
Awards
- Dean's List award for academics
- Graduated summa cum laude
Software
Zoom
FIlemaker Pro
Event Management System (EMS)
Timeline
Event Facilitator – Conferences and Events Office
Dartmouth College
02.2018 - Current
Administrative Assistant III-Conferences and Events Office
Dartmouth College
11.2014 - 02.2018
Assistant Controller
Granite State Harley-Davidson
05.2013 - 11.2014
Financial Aid Counselor-Department of Financial Aid
Colby-Sawyer College
04.2012 - 02.2013
Cultural and Recreation Department Director
Town Of Springfield NH
08.2011 - 09.2015
Student Financial Services Representative-Student Financial Services Office
Dartmouth College
01.2005 - 04.2012
Bachelor of Science - Social Sciences
Granite State College
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